Mary Ellen Mckay Email & Phone Number

Responsible for enhancing internal/external client satisfaction by ensuring the voice of the client, internal implementation and internal support are incorporated into Ceridian’s HR/Payroll products. Worked closely with Product Managers to prioritize issues and influence the design of each product release across 8 product lines. Goals of each product release included improving integration to other Ceridian products, reduction of overall product defects, reduction of new business implementation… Show more Responsible for enhancing internal/external client satisfaction by ensuring the voice of the client, internal implementation and internal support are incorporated into Ceridian’s HR/Payroll products. Worked closely with Product Managers to prioritize issues and influence the design of each product release across 8 product lines. Goals of each product release included improving integration to other Ceridian products, reduction of overall product defects, reduction of new business implementation cycle times, reduction of client support calls and improving client productivity. • Proven ability to develop and manage project schedules, and known for working well with cross-functional teams to achieve project completion• Consulted with internal/external clients to identify key requirements, defined project scope, developed project plan, schedule, and provided leadership to internal teams• Prepared and presented timely status reports to clients and internal senior management • Experience with the documenting of existing processes, designing the “to be” process, developing dashboards to monitor processes, analyzing results for process improvement within an organization to meet new goals and objectivesAccomplishments• Initiated and led a cross-functional team to design an automated upgrade tool that improved the quality and speed of client upgrades to a new product version from days to less than 8 hours• Led a cross-functional team of U.S. and Canadian employees to develop and document processes for a new support structure for Ceridian’s first transnational HR/Payroll product offering Show less

Responsible for all business functions within the St. Louis and Kansas City offices including sales, implementation, client training, client support, computer processing activity, billing and administrative support. • Developed and managed annual $14 million dollar revenue and expense budget • Created various special employee activities using the FISH philosophy designed to improve team work and employee satisfactionAccomplishments• Designed and published internal and… Show more Responsible for all business functions within the St. Louis and Kansas City offices including sales, implementation, client training, client support, computer processing activity, billing and administrative support. • Developed and managed annual $14 million dollar revenue and expense budget • Created various special employee activities using the FISH philosophy designed to improve team work and employee satisfactionAccomplishments• Designed and published internal and external year end processes that were used as the basis for national processes after local offices were consolidated into 3 support centers• Achieved client retention in the top 5 nationally and improved client satisfaction by 38%• Designed new billing processes to more accurately create client invoices which led to Accounts Receivable consistently below 3% of revenue billed Show less