Solution Manager
- Responsible for enhancing internal/external client satisfaction by ensuring the voice of the client, internal implementation and internal support are incorporated into Ceridian’s HR/Payroll products. Worked closely.
- Proven ability to develop and manage project schedules, and known for working well with cross-functional teams to achieve project completion
- Consulted with internal/external clients to identify key requirements, defined project scope, developed project plan, schedule, and provided leadership to internal teams
- Prepared and presented timely status reports to clients and internal senior management
- Experience with the documenting of existing processes, designing the “to be” process, developing dashboards to monitor processes, analyzing results for process improvement within an organization to meet new goals and.
- Initiated and led a cross-functional team to design an automated upgrade tool that improved the quality and speed of client upgrades to a new product version from days to less than 8 hours
Feb 2004 - Dec 2023
