Mark leads Synoptek’s Digital Customer Experience practice. His team helps organizations uncover the insights buried in data, locked silos, and overlooked moments—and converts them into actionable strategies and impactful digital experiences. Because behind every business problem is a customer, and every solution should start there.

Fizz is a word of mouth marketing company that helps brands discover, develop and seed the stories that drive enduring sales growth.

I lead social and content marketing initiatives across all mainstream brands including Holiday Inn, Holiday Inn Express, Candlewood, Staybridge, Avid and Crowne Plaza. Web, mobile and email merchandising, social media marketing, crisis management/service recovery, and full-funnel customer storytelling across digital.

Run client services and business development for luxury and performance brands including Mercedes AMG, Cigarette Racing, Dainese and MV Agusta. blacQube service offerings include social media marketing, e-commerce web development/maintenance/support, customer storytelling across digital and traditional media, experiential design, CRM and loyalty activations and development.

Fundraising, strategic capital investments/planning, marketing planning and execution, staff management. Basically, I helped do the boring stuff to make way for the fun people.

Run client services to drive clients' business performance across digital and mobile channels. Clients span virtually all verticals and include La Quinta, Coca Cola, HBO, Acuity Brands and Ashton Woods Homes. E-commerce, mobile development (app and web), RWD, CRM implementations, media planning, digital strategy consulting, SEO/SEM, experiential design.

Helped companies drive social media engagement and generate bottom-line results through purpose-driven custom communities.

Top-earning Mobile Solutions Consultant for mobile content delivery (SMS, MMS, binary, games, apps). Key wins include Starbucks Coffee Company, Cox Newspapers, Kimberly Clark, New Motion Incorporated (Mobilesidewalk.com), Navio, Cascada Mobile, Bebe, Soapbox Mobile, mSmart, Campus Cellect and Harvest One Media. Spearheaded the creation and sales of Air2Web’s Mobile Content Accelerator. President’s club in 2006, 2007.My current charter is to create and lead a new business unit focused on bringing mobile solutions to agencies across North America. Working with top creatives, account personnel and technologists, my team helps agencies put award-winning mobile solutions into action.