Asif Memon Email & Phone Number

Maharashtra, India

Maharashtra, India

Mumbai - Jogeshwari

Got promoted an SME ( Subject Matter Expert )

Andheri - Powai

Supporting NOMURA users GLOBALLY Support provided for all type of Applications & System related issues Configuration & Troubleshooting of MS Outlook 2003, MS Outlook 2007Configuration & troubleshooting Printer, scanner related issues.Giving admin rights & access through Active directory.Troubleshooting of remote login issues through RSA Secure ID.Helping users in clearing & setting of the RSA pin.Re-assigning the IAC through IAC Administrator by changing the manager as per user’s request.Guiding users in raising request for different application & share drive access through IAC.Informing users about the License application process installation.Helping users in raising request for new Account creation/Distribution list/Group Mail Box & even gaining access for the same.Guiding users in account creation for different application like TOTORO / TRAM / SMO / DNA.Helping users in gaining the access of CITRIX application through IAC.Following up with the pending request for the users with the proper IAC support flow.Generating of DFS path for drive access.Troubleshooting & maintenance of PCs.Installation & Supporting on different applications.Raising Incident for any down time issues reported.Troubleshoot user’s computer related issues (like Windows Operating System, Outlook, Ms Office, Internet Explorer, Printer, Network, Blackberry, Mac Operating System, Cisco Phone, Remote Access and various software)

Thane - Bhayander

Worked in Dell EMEA (UK + IRELAND) Process For 12 months Started of with Agent and then Was Promoted as an acting REX {OBT} for the Team Worked with Adobe NA (US + CANADA) Process For 18 monthsStarted with Adobe Customer Service for 1 weekGot Promoted to Adobe Install Process (Windows) in a Pilot Batch For 10 Months Moved to Adobe Install Process (Macintosh) in a Pilot Batch For 3 MonthsGot Promoted to Adobe Acrobat L1 (Windows + Macintosh) in a Pilot Batch For 5 MonthsWorked with HP (US + CANADA) for 7 MonthsGot Promoted as an ASG (Additional Support Group) L2Handling of Daily Call Tracker For TeamHandling the Weekly Tracker & Sending Out the Pivots data for sameHandling the Escalation call & Managing the CCOD (Call Control Operation Dept) work

Andheri

Worked with Set Top Box Service for 2 months.Shifted to ISP Semi Tech Process for 4 months.

Diploma, Computer

Ssc