Taha Memon Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Las Vegas, Nevada, Us

• Demonstrated flexibility and adaptability in effectively transitioning from the IT PMO to Enterprise Architecture in April 2023, earning a promotion to BA II due to dedication and work ethic.• Contributed to the integration of SecurEnds with ServiceNow, meeting with stakeholders to gather requirements, documenting specifications, validating the accuracy of changes in a UAT environment, and approving for release; automated manual processes, generating time savings and improving efficiencies.• Played a key role in a data loss prevention (DLP) solution implementation, reviewing provider options, meeting with the security team to compile requirements and test cases, and selecting an optimal solution.• Performed business analyst activities for the Enterprise Architecture team on the ServiceMax software in an Agile development setting, gathering and documenting requirements, presenting to the dev team and product owner for approval, validating items, and sending communications to the company on updates.

Las Vegas, Nevada, Us

IT PMO Business Analyst responsible for special projects impacting the company, along with product enhancements and system integrations pertaining to ServiceNow.

Southfield, Mi, Us

• Coordinated across all business departments to conduct in-depth discovery sessions, document current and future business requirements, and identify process improvements that strengthened overall infrastructure. • Functioned as the key point of contact (POC) for stakeholders, communicating with clientele to create data business requirement documents (BRDs) to ensure the quality achievement of individualized customer needs.• Played a critical role in the company-wide transition to a new enterprise resource planning (ERP) system, collaborating with finance and accounting departments to facilitate requirements for third party vendors developing business requirement documents (BRDs) and functional requirement documents (FRDs).• Facilitated the launch of the company’s first mobile application, interfacing with vendors as well as quality assurance (QA) and product development teams to safeguard the seamless communication of requirements.

Farmington Hills, Mi, Us

• Conducted daily, weekly, and monthly reporting, extracting and presenting accounts receivable data from several different systems for high priority accounts.• Developed and implemented macros designed to eliminate all manual manipulation of data, streamlining the process of generating the work-lists and instituted templates and dashboards to extract data from those lists, providing accurate evaluations of the organization’s rendered services.• Participated in ad hoc reporting for the CFO in addition to creating a waterfall report monitoring cash flow and implementing a variety of templates and macros to streamline and automate revenue data management.

Farmington Hills, Mi, Us

Farmington Hills, Mi, Us

• Administered weekly payroll activities for more than 1,000 technicians and 200 salaried employees, collaborating on a team of 10 to meet payroll deadlines and ensure 100% accuracy of documentation. • Implemented formulas within an Excel spreadsheet that led to improved efficiency and increased accuracy among the payroll team, continuously driving assigned work to be completed prior to deadlines. • Conducted financial analysis activities for the Billing & Accounting department in order to identify documentation errors and reconcile time sheets as necessary to maintain accurate payroll.

Troy, Michigan, Us

• Provided support to Apple customers for tablets, smartphones, computer/operating systems, and other technical devices, resolving technology issues in a timely manner to generate customer satisfaction. • Achieved promotion to Chat Office Manager within three months of tenure due to high customer satisfaction rates and the ability to assist other representatives while managing customer chats. • Managed a virtual chatroom, overseeing 30 technical support representatives and serving as a customer escalation point when necessary to resolve issues while maintaining a productive workflow among reps.

Irving, Tx, Us

Bachelor Of Arts - Ba, Economics

Associate Of Arts - Aa, Liberal Arts

Education record