Memory Baker Email & Phone Number

Navigate technical and regulatory challenges by using analytics and cross departmental collaboration to resolve the needs of college, technical school, and university clientele. Communicate daily with clients via email, chat, and by phone while maintaining a personal 99% customer satisfaction rating. Contribute to the Customer Support team by partnering with fellow team members to assess, facilitate, and triage client needs as quickly as possible to maintain a high customer satisfaction rating… Show more Navigate technical and regulatory challenges by using analytics and cross departmental collaboration to resolve the needs of college, technical school, and university clientele. Communicate daily with clients via email, chat, and by phone while maintaining a personal 99% customer satisfaction rating. Contribute to the Customer Support team by partnering with fellow team members to assess, facilitate, and triage client needs as quickly as possible to maintain a high customer satisfaction rating for the department. Show less

Remote

Managed financial aid department & operations for 7 schools, 17 financial aid professionals, & 1000+ accounts during the student lifecycle. Decreased department turnover by 85% within 3 years through relationship building, team collaboration, & charismatic leadership. Created & implemented multi-tiered training system to create a career path & job satisfaction to retain talent & scale high performing teams. Built a system to track the student funding cycle which accelerated funding &… Show more Managed financial aid department & operations for 7 schools, 17 financial aid professionals, & 1000+ accounts during the student lifecycle. Decreased department turnover by 85% within 3 years through relationship building, team collaboration, & charismatic leadership. Created & implemented multi-tiered training system to create a career path & job satisfaction to retain talent & scale high performing teams. Built a system to track the student funding cycle which accelerated funding & increased remote team collaboration Show less

Atlanta, Ga

Managed financial aid staff & operations for 500+ accounts during the student lifecycle. Implemented a multi layered system to hold the default rate under 15% to exceed USDE requirement. Counseled & educated students and parents on financial aid packages, repayment obligations, & offered entrance/exit counseling aid with a goal of student success.

Atlanta, Ga

Advised students and parents on financial aid eligibility and repayment options. Created and requested financial aid packages on behalf of students. Conducted regular inspections of the student accounts and financial files to ensure compliance with all required documentation. Remained knowledgeable of current regulations pertinent to the release of student information as well as protection of personally identifiable information (PII).

Atlanta, Georgia

Managed all sales operations for the school’s front desk and guest services. Set sales goals, tracked inventory, and managed the clinic floor/service guest relations. Mentored Future Professionals to understand the operations of the service desk and the importance of great customer service and retail sales. Set and exceeded KPIs month over month to expand sales and revenue.

Customer Service Representative who provided account services for new and existing account clients. Especially effective at onboarding new accounts, anticipating client service needs, and referring business to other departments to achieve KPIs and account goals. Recognized by management for exceeding customer service expectations resulting in an increase to client retention. Characterized as a dynamic specialist committed to developing clientele, providing excellent support and having a… Show more Customer Service Representative who provided account services for new and existing account clients. Especially effective at onboarding new accounts, anticipating client service needs, and referring business to other departments to achieve KPIs and account goals. Recognized by management for exceeding customer service expectations resulting in an increase to client retention. Characterized as a dynamic specialist committed to developing clientele, providing excellent support and having a comprehensive understanding of products to increase company profitability. Show less

Atlanta, Ga

Revenue Manager who provided key data-driven account services for hospitality clientele. Especially effective at identifying sales opportunities, forecasting revenue, and communicating with the hotel team to meet and exceed revenue goals. Recognized by management for strong abilities in exceeding customer service expectations. Characterized as a dynamic manager committed to identifying revenue opportunities, providing excellent support, and having a comprehensive understanding of geographic… Show more Revenue Manager who provided key data-driven account services for hospitality clientele. Especially effective at identifying sales opportunities, forecasting revenue, and communicating with the hotel team to meet and exceed revenue goals. Recognized by management for strong abilities in exceeding customer service expectations. Characterized as a dynamic manager committed to identifying revenue opportunities, providing excellent support, and having a comprehensive understanding of geographic travel related events to increase company profitability. Show less