Memory Mavunda Email & Phone Number

Dar Es Salaam

- To carry out Duty Management shifts ensuring the smooth operation of the business and safety of guests and staff- Manage and motivate staff complying with the brand standards, employment law and Eclipse policies and procedures- To ensure the team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information to the guest whenever the possibility arises in order to maximise hotel sales- To ensure that the team are aware of the hotel availability, daily rates, and that every opportunity to maximise room sales is taken- To assist in developing the team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments- To have full understanding of all the systems and programmes including Holidex, Brilliant, Priority Club, brand standards- To display a pro-active and innovative approach to skills development, and standards enhancement with the team- Ensure communication procedures are effective and efficient on a day to day basis , so that service standards are not compromised- Establish and maintain strict security procedures within the hotel, reporting any potential risks to the General Manager- Display a pro-active and consistent approach to stock control, cost control and cash control- Actively develop the teams awareness of revenue capture and resolving posting errors and guest queries relating to charges- in order to protect revenues- To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness, absenteeism- Actively develop positive and effective communication between the hotel team and the housekeeping team

Dar Es Salaam, Tanzania

• Tour guiding• Liaise with management and stakeholders on the development of cultural programs • Develop and supervise the implementation of cultural programs• Organising and hosting cultural shows to groups local and foreign visitors which includes educational institutions and companies• Developing strategies to outdo competition• Maintaining standards• Event Management• Proposal Writing• Public Relations• Participating actively in all management meetings• Networking• Setting up and hosting exhibitions • Maintaining clientele database• Sourcing sponsorships • Budget preparation, implementation, controlling, evaluation and accountability• General supervision

Mutare , Zimbabwe

• Ensuring the day to day running of the institution• Providing administrative and loan services to clients• Attending to client complains, concerns on loan applications, interest rates and accounts• Carrying out market research• Marketing• Monitoring competitor activities and developing strategies to outdo competition• Effective financial control and marketing

Holiday Inn Mutare

• Front office operations and manning the switchboard • Checking in and out hotel guests• Conference or Banqueting networking• Liaising with accounts department over guest payments• Night Auditing• Housekeeping• Hotel reservations• Services marketing• Customer Care

Mutare, Zimbabwe

• Tour guiding and routing• Market research • Drafting marketing plan for 2002 • Visitor surveys • Visiting and inspecting heritage sites and monuments in the Eastern Highlands • Offering educational literature to students and researchers • Embarked on a project on what the museum could do to generate more revenue and repeat visitors