Guillermo Santos Email & Phone Number

United States

Led global implementation and project management of steel casting monitoring systems across multiple regions, including Latin America, Asia, Europe, and North America. Conducted data analysis and optimized process control systems, ensuring operational efficiency and system reliability. Delivered technical training, developed solutions for troubleshooting critical failures, and represented company interests in high-level meetings with clients globally.Key Responsibilities:- Onsite commissioning manager of mold monitoring and slag detection systems in North America, Europe, the Middle East, and South America, including Brazil, Argentina, USA, Canada, Netherlands, Belgium, Turkey, UAE, Morocco, and Mexico.- Conducted in-depth data analysis and troubleshooting to optimize equipment performance, reducing critical failures and improving overall system efficiency.- Managed commissioning projects across international steel facilities, ensuring seamless installation, calibration, and client satisfaction.- Delivered advanced technical training to engineering teams, enhancing the knowledge base and ensuring long-term performance improvements.- Collaborated with global teams on continuous improvement projects, driving innovation and enhancing system performance.- Provided technical interpretation and translation for Portuguese and French-speaking customers, enhancing communication and support for international clients.

Marseille, Provence-Alpes-Côte D'Azur, France

Directed development, prototyping, and global commercialization of exoskeletons and neural-reactive devices. Managed clinical trials, exhibitions, and sales strategy for advanced robotics in international markets. Designed software solutions for interactive neural installations.Key Responsibilities:• Led the development, prototyping, and clinical trials of innovative exoskeletons, including the pediatric lower-limb device (ALICE) and knee rehabilitation robotic system (AKNEE), with clinical trials conducted at Zambrano Hellion Medical Center. Additionally, managed the manufacturing of an adult exoskeleton for the Marseille Festival• Contributed three years of expertise in sales and establishing partnerships between exoskeleton technology and research institutions/medical centers, driving market penetration and research adoption.• Managed global exoskeleton exhibitions, providing administrative and logistical support for presentations and sales in Hangzhou, China.• Spearheaded back-end software and UX design for neural-reactive installations, including Biennale de Marseille 2021 and NeuroFrance 2019, integrating brain activity with interactive displays.• Commercialized AI-driven smart chair technology in China, presenting at government forums in Hangzhou.• Oversaw logistics and construction for neuro-interactive installations such as Neon Scifi 2019 at the Contemporary Art Museum of Monterrey (MARCO).• Provided administrative and logistical support for establishing the company’s headquarters in Marseille, France.

Monterrey, Nuevo León, Mexico

• Analyzed large datasets on global research trends and statistical performance using Tableau, enabling data-driven decision-making for university rankings and research strategies.• Improved data reporting processes, resulting in a 21-position rise in the QS World University Rankings, with ITESM reaching #159.• Conducted in-depth analysis to identify and recommend collaboration opportunities with leading universities, securing six new partnerships with Chinese institutions.• Delivered actionable insights to senior leadership, enhancing ITESM's international research impact and strategic positioning.

Ingeniería, Ingeniería Física Industrial

Bachelor'S Degree, Physics

Semester Abroad