Guillermo Vasquez Email and Phone Number

Success Coaching is a program meant to enhance access and achievement for students at Saddleback College. We know navigating college can be challenging and exciting at the same time. Success coaching provides students with consistent encouragement and connects students to resources and opportunities aligned to their academic, career, and personal goals.We also look to support our students by providing collaborative workshops that focus in on the needs of students and the campus departments within Saddleback College that can help!

A CCR is one of the most important roles at AppFolio and any successful SaaS business as it directly impacts customers’ lifetime happiness and retention. By providing distinctive service and product assistance, our CCRs help our customers run a better business using our business management and accounting software. In this role I: - Master the AppFolio Property Manager product through our formal onboarding program and continued learning.- Work within a small team to manage an allocated queue of customer requests.- Provide timely responses to customer support inquiries via phone, email, chat, & virtual meetings.- Maintain an organized queue of open support requests.- Provide product training to increase customer product knowledge.- Enhance customer satisfaction by providing distinctive service in all interactions.- Establish a trusted advisor relationship to ensure customer satisfaction.- Utilize SalesForce to manage all customer interaction and inquiries.- Utilize Zoom to provide efficient face-to-face customer service.- Understand product roadmap of future updates to better handle client requests.- Provide valuable feedback to the Product team based on client interactions.- Collaborate with internal teams to mitigate risk and reduce customer churn.- Receive direction from Manager and guidance from fellow CCRs .- Serve as an AppFolio brand ambassador to create promoters within the industry.- Represent the Client Services department at offsite & virtual meetups with customers and prospects.- Assist in the building out of customer-facing Help Resources, including help articles, tutorials, videos and FAQs.