Rabia Farooq Email & Phone Number

Pakistan

Islāmābād, Pakistan

Islamabad

Peshawar- Pakistan

Recruited to help open new Contact Centre in Peshawar- Pakistan, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues. •Played a key role in ensuring the successful startup of a Contact Centre. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.•Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 69% within an industry where high turnover is the norm.•Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.•Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.•Introduced company's first formal performance review program, creating a flexible and well-received tool.•Revised job descriptions across all levels and 20+ categories. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Recruited to help in the startup and management of a full spectrum of HR operations.Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Worked on HR functions, including recruiting and training employees, payroll processing, administering benefits, overseeing disciplinary action and managing HR records.Assisted HR Manager in preparing Job descriptions, resolved conflicts between employees to promote employee wellness and performed exit interviews.

Bachelor Of Business Administration - Bba

Bachelor Of Business Administration (Bba)

Education record