Mena Cavaioli Email & Phone Number

Uniondale, New York, United States

● Identified process gaps by conducting yearly time and motion studies at warehouse locations. Using data from time and motion study, created and maintained a calculator for FTEs required based on customer demands.● Monitor and analyze operational KPIs using Tableau and Celonis. Regularly conduct RCA (root cause analysis) based on those operational KPIs to identify process deviations, errors, and gaps● Support and assist in the development of KPIs for warehouse outbound processes using Tableau● Reduce bottleneck in warehouse outbound processes by introducing the addition of a visible and transparent method of shipment prioritization in order to decrease overall TAT time for external customers.● Design and implement process changes using data gathered from RCA and ensure that all stakeholders are fully informed and aware of any process change by updating internal processes (proX), creating work instruction or visual aids, and meticulous upkeep of all documentation.● Perform post implementation review of all process changes to ensure that any updated processes are followed or correct process deviations and gaps. Ensure that any continuous improvement processes are actioned or followed.● Facilitate cross-functional problem-solving workshops to identify and address issues. Create action items based on workshop results to help enable successful completion of workshop.● Communicate progress, roadblocks, and LEAN initiatives to upper management

Greater New York City Area

● Propose transportation routes, carrier options, and pricing for RFIs, RFPs, and RFQs.● Aggregate reports from Tableau to monitor and lane performance, carrier performance, cost analysis, and customer’s target performance.● Identify issues with performance and pricing and communicate any action items or risk mitigation solutions to the customer.● Prepare, analyze, and present performance KPIs and targets to customers and internal departments. Identify areas for improvement based on performance analysis.● Manage logistic providers and carrier in network by conducting performance reviews● Responsible for providing cost and risk analysis for a merger and acquisition in 2019.● Project lead for a cost and risk analysis of a station shutdown in 2020.● Project lead on a cross-departmental international task force as a response to performance delays for US inbound shipments in 2021.

East Meadow, New York

● Utilized LEAN principles to update and remove redundancies in the billing process for accounts receivable.● Redesigned the auditing process for CNS CASS billing from manual data entry to an excel formulaic process. Overall reduction in process from 40hr to 10hr.● Coordinated with different stations and branches to reconcile invoice discrepancies in the freight auditing process.● Escalated delays with discrepancies in shipment information to the responsible station or branch manager.

Jamaica, New York

● Utilized LEAN principles to update and remove redundancies in the billing process for accounts receivable.● Redesigned the auditing process for CNS CASS billing from manual data entry to an excel formulaic process. Overall reduction in process from 40hr to 10hr.● Coordinated with different stations and branches to reconcile invoice discrepancies in the freight auditing process.● Escalated delays with discrepancies in shipment information to the responsible station or branch manager.

Jfk International Airport

● Provided passenger services for Cathay Pacific.● Trained prospective ticketing agents to ensure that they are capable and qualified to handle ticketing responsibilities. ● Assisted passengers with ticket related issues including purchasing a new ticket, locating a ticket, re-booking and reissuing tickets, adding or deleting services, and mileage redemption.● Addressed passenger problems during irregular flight operation by helping passengers find alternative flights and reissuing tickets.● Monitored and controlled the flight as a flight supervisor and later edited the flight for the next day.

Manhattan, New York

● Administrated, proctored, and graded a variety of specialized tests to help prepare students for official exam.● Coordinated with other proctors and students to ensure that there are no misunderstandings or mishaps. ● Prepared and organized practice tests for the next day.

Jfk

● Subcontracted by British Airways to handle the customer service and ground handling tasks for an airline contracted with their account at JFK.

Flushing, New York

● Assisted customers with purchases both in-store and over the phone.● Managed inventory in both the warehouse and the store by using Mail Ordering Manager.

Anthropology, Anthropology

- Participated in political science studies examining game theory - Volunteered as a research assistant to study post-modernism - Made.

Bachelor'S Degree, History

Education record