• Documented and analyzed product performance and failure to avoid future occurrences. • Completed PMs, installations, repairs, validations and all related tasks for Hamilton’s Liquid Handling instruments• Trained, and provided 24/7 technical support for customers within Ontario, and Quebec. • Assessed the customer’s product application, troubleshoot and diagnose issues using root cause analysis. • Provided software and hardware solutions according the customer… Show more • Documented and analyzed product performance and failure to avoid future occurrences. • Completed PMs, installations, repairs, validations and all related tasks for Hamilton’s Liquid Handling instruments• Trained, and provided 24/7 technical support for customers within Ontario, and Quebec. • Assessed the customer’s product application, troubleshoot and diagnose issues using root cause analysis. • Provided software and hardware solutions according the customer needs• Ensured a high-level of customer satisfaction by providing excellent customer service and support. • Used and calibrated electrical and mechanical measuring equipment such as oscilloscope, and multimeter, • Diagnosed and resolved electronic, network, and mechanical problems Show less

• Provided service, maintenance, and repairs for Hill-Rom products• Managed all company assets, including service vehicles, service parts inventory, test equipment, service tools, and other equipment assigned via sales force. • Utilize service documentation and schematics to complete corrective and preventative maintenance on assigned systems • Documented the results of diagnostic and repair actions in the appropriate database clearly and concisely• Proposed design change to… Show more • Provided service, maintenance, and repairs for Hill-Rom products• Managed all company assets, including service vehicles, service parts inventory, test equipment, service tools, and other equipment assigned via sales force. • Utilize service documentation and schematics to complete corrective and preventative maintenance on assigned systems • Documented the results of diagnostic and repair actions in the appropriate database clearly and concisely• Proposed design change to improve reliability, serviceability, and the customer experience • Complied with all health and safety codes and procedures as mandated by Hill-Rom policies, customer requirements and regulatory agencies Show less

• Managed and maintained hardware infrastructure in field and remotely for over 40 patients across 3 nursing homes in the USA, and Canada • Developed and executed manual and automated QA protocols and verification protocols • Conducted on-site quality audit inspections, and created quality audit summary reports• Conducted weekly on-site field service support to install, maintain, repair, and calibrate devices at different nursing home locations • Analyzed technical data… Show more • Managed and maintained hardware infrastructure in field and remotely for over 40 patients across 3 nursing homes in the USA, and Canada • Developed and executed manual and automated QA protocols and verification protocols • Conducted on-site quality audit inspections, and created quality audit summary reports• Conducted weekly on-site field service support to install, maintain, repair, and calibrate devices at different nursing home locations • Analyzed technical data collected and identified solutions to issues and deviations • Executed device QA procedures to determine the status of incoming PCBS and assembled devices• Troubleshoot devices that have hardware and software failures• Maintained cross-functional communication with the clinical, and management team• Defined quality metrics and implement measurements to determine test effectiveness, test efficiency, and measure the overall quality of the software and the hardware• Used electrical and mechanical measuring instruments (micrometers, verniers, multi-meters, etc)• Improved efficiency, reliability, and methods for device testing for scalability • Interpreted electrical and mechanical drawings for the quality assurance verification• Created more reliable and repeatable test methods and tools for hardware testing• Identified, documented, tracked, and resolved quality issues and defects via Jira • Executed device test plans and test cases based upon hardware and software requirements. Show less

• Coordinated and collected all required information from the customer post-sale to ensure asmooth delivery process for the customer.• Worked effectively with various departments to support the customer delivery process.• Provided a thorough explanation, and demonstration of vehicle features, and controls.Initialize and set-up projection technologies for the customer such as Apply CarPlay, andAndroid-Auto• Followed up with customers to ensure satisfaction with the… Show more • Coordinated and collected all required information from the customer post-sale to ensure asmooth delivery process for the customer.• Worked effectively with various departments to support the customer delivery process.• Provided a thorough explanation, and demonstration of vehicle features, and controls.Initialize and set-up projection technologies for the customer such as Apply CarPlay, andAndroid-Auto• Followed up with customers to ensure satisfaction with the delivery, and to maintain a long-termrelationship with the dealership• Maintained constant product knowledge of all the vehicles. Show less

• Demonstrated our products value and benefits of our protection packages.• Built rapport and establish a relationship with the customer.• Met monthly quote of product sales, and services.• Managed customer relationship before, during, and after the sale• Strived to turn every customer into a satisfied Sear’s customer.

• Focused on developing a profile for stroke patients that was divided into seven phases that included: initial contact, loading response, mid-stance, terminal stance, pre-swing, mid-swing and terminal swing• Generated weekly findings report• Maintained the SQL database for personnel, projects, and papers

• Diagnosed, troubleshooted and resolved a range of software and hardware issues• Prepared service reports following the collection and analysis of customer data• Delivered over 90% on the quality metric for all computer-based tickets by utilizing strong critical thinking and troubleshooting skills• Demonstrated outstanding customer service skills, and consistently received high rating on the client satisfaction survey• Clearly identified advantages of the company’s products and… Show more • Diagnosed, troubleshooted and resolved a range of software and hardware issues• Prepared service reports following the collection and analysis of customer data• Delivered over 90% on the quality metric for all computer-based tickets by utilizing strong critical thinking and troubleshooting skills• Demonstrated outstanding customer service skills, and consistently received high rating on the client satisfaction survey• Clearly identified advantages of the company’s products and services compared to the other competitors in the business • Planned and organized personal sale strategy to provide best customer service possible, and by achieving total customer satisfaction Show less