Menaka Herath Email & Phone Number

United Kingdom

Sri Lanka

Kandy, Central Province, Sri Lanka

Leadership given to 32 staff members to achieve annual financial and non-financial targets given to the branch by designing sustainable Business Plans and Action Plans through catchment mapping, SWOT Analysis, etc• Customer experience and relationship management: Ensuring customer centric approach and excellent and timely delivery of business operations with zero complaints from all stakeholders to ensure sustainable relationships • Marketing and sales: canvassed new High Net worth Customers and attended to their financial and other requirements while retaining the existing customer base• Credit: Ensured lending targets to Priority economic sectors of Sri Lanka including Agriculture are achieved as parameters given to banks by the government, other retail and corporate lending targets of branch are achieved by identifying quality credit proposals• Portfolio management: Managed and elevated branch business volumes while maintaining healthy credit portfolio; identified customer needs as business leads and converted them in a way to ensure revenue growth of the branch/ bank• Recovery: Implemented the best possible strategy to recover Non performing advances discussing with clients while not allowing for fresh transfers of loans to Non performing section• HR, Staff Administration & other administrative functions: Ensured Employee Productivity levels are at accepted norm levels, while managing the premises and procurement, daily administrative functions, etc• Risk Management: Adhered to bank's operational risk standards and other regulatory guidelines• Organized client get-togethers• Sustainability: Introducing and implementing sustainable financing tools

Regional Loan Center (Rlc) - Central Province

• Identification of High-Net-worth customers through regular external visits together with branch teams and canvassed them to the bank ensuring sustainable revenue growth in future• Identification of financial requirements of the existing clients through periodical business visits and attended them timely while maintaining sustainable relationships• Assisted and coordinated the credit officers with clients in financial evaluation, credit appraisal, structuring credit packages for corporate, retail and SME customers, following regulatory and other risk standards• Reviewed the approved credit files under Loan Review Mechanism, ensured documentation is properly done, all covenants have been followed, and made post - disbursement business visits to ensure end use of funds• Maintenance of zero level or minimal level of non-performing advances• Timely reporting of information to the higher management for decision making• Organized client get-togethers and CSR activities: Organized customer awareness Programs regarding; Financial Literacy Improvement of SME clients, Awareness on Products and services available at the bank, SME entrepreneurial skill development programs for Family-Owned Businesses, etc• Maintenance of third-party relationships to ensure timely services to and from them (Valuation officers, Lawyers, Land registry, Insurance companies, local authorities, etc)• Followed KYC, Customer Due Diligence guidelines• Cross selling • Proper use of Document Management System (DMS) • Reviewed Regional Loan Centre loan disbursement process for continuous improvements

Regional Loan Center (Rlc) - Central Province

• Cash flow-based lending • Appraisal/ Review of credit memorandums and submission for approvals• Calling Valuation Reports and Title reports- Report review, payments to valuers and lawyers • Security Documentation, credit file dispatch, review covenants• Preparation of relevant statements for management information• Organizing training programs for the staff engage in lending and organizing Provincial Customer Forums• Building up of Business Revival proposals to clients

Central Province Office, Regional Loan Centre

• Cash flow-based lending • Appraisal/ Review of credit memorandums and submission for approvals• Calling Valuation Reports and Title reports- Report review, payments to valuers and lawyers • Security Documentation, credit file dispatch, review covenants• Preparation of relevant statements for management information• Organizing training programs for the staff engage in lending and organizing Provincial Customer Forums• Building up of Business Revival proposals to clients

Boc Maskeliya Branch

Lending functions KYCBusiness planning Action planning Cash management Deposit mobilization

Boc Maskeliya Branch

Personal Banking Functions Cash management Lending functionsKYCRisk managementMarketing Cross selling Deposit mobilization

Nawalapitiya

Peradeniya

Identification of Research idea Literature review Sampling and Data collection Statistical analysis Arriving at conclusionsPresentation and publication Societal awareness programs

Certificate In Mortgage Advice And Practice (Cemap®), Mortgage Advice And Practice

Module 1 - UK Financial Regulations (UKFR) Module 2 - Mortgages (MORT) Module 3 - Assessment of Mortgage Advice Knowledge (ASSM)

Diploma In Banking, Banking

Bsc (Hons), Agicultural Economics And Business Management, Second Class Upper Grade - Gpa : 3.65/4.00