 Primary Role: Data Management / Menu Management Programming, Testing and Roll out of Menu Items and POS on All Brands  LS Retail Back office, Scheduler, Hospitality and POS. All Point-of-Sale Functions Train and support retail clients with their point-of-sale systems. Providing friendly, courteous and quality Level Two software and hardware support to end users Developing and maintaining knowledge of all retail software and hardware installed in ourcurrent client base Training and instructing our clients on software functionality and use Troubleshooting and repairing software and hardware issues and escalating when appropriate Communicating resolution steps to end users Tracking and documenting all calls using our professional services automation software Adhering to our defined and documented call flow/resolution procedure Performing related duties as assigned

Strategy & Planning Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Accurately document instances of hardware failure, repair, installation, and removal. Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs. Support development and implementation of new computer projects and new hardware installations.  Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract based installations. Operational Management Work with end users to identify and deliver required PC service levels.  Liaise with, and provide training and support to, end users and staff on computer operation and other issues.  Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.  Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.  Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.  Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.  Monitor and test PC performance and provide PC performance statistics and reports.  Construct, install, and test customized configurations based on various platforms and operating systems.  If necessary, liaise with third-party support and PC equipment vendors.  Provide guidance to junior members of the team if required.

 Provide technical guidance and assistance to the staff, clients or customers.  Regarded as trouble-shooters who understand all types of problems and provide technical support for the hardware, software and the systems.  Prompt response to the staff or clients, prompt replies on telephonic inquiries, electronic mails and IT-Service Management Software (Open Technology Real Services or OTRS), instant analysis of problems using automated diagnostic programs and finding solutions for recurrent difficulties, etc. Assure an uninterrupted work process and advise how the output can be maximized.  Responsible for the installation, configuration, modification and trouble-shooting of computer hardware and software.  Monitoring and adjusting the operation of existing networks and regularly reviewing the current computer system to determine future network needs. Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues to the Service Desk for escalation Manage PC setup and deployment for new employees using standard hardware, images and Software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required Stay current with system information, changes and updates.