Customer Service Representative
Keeps track of received orders to be processedContacts Account manager of source documents to resolve questions, inconsistencies, or missing dataData entry on the MAS500 Sales/Quote Entry System. Enters numeric data from source documents into computer following format displayed on screen, and enters necessary codes such as Customer account Code, ship via, FOB and required datesConfirms accuracy of data such as total sales amount, quantities, part numbers, bill to, ship to addresses contact name, ship via, ship payment terms and ship account #’s, related account instructorsCompares data entered with source documents ie Customer purchase order to detect errorsReviews and makes necessary corrections to information entered before confirming to Customer Processes various orders from different Customer accountsAssists in establishing and maintaining an effective and efficient records management system MAS500/CRM. Contributes to a team effort and accomplishes related results as required. Maintains confidential information Performs general clerical duties such as typing, answering phones, etc. Perform other job related duties as assigned
