Virtual Assistant for a US based company since October 2010 to 2014. Dealing with research and database management. Coordinating with the monthly newsletter of the company. Our clients are realtors in the United States of America, mostly on the east coast. Did some of their listing of properties, weekly client database report. Monitoring of our inbox.Currently, working in the BPO industry. I was employed with different BPOs in the Philippines, some are big players and some are small players in the industry. From voice account, I requested to be transferred to a non-voice account for the more relaxed environment.Currently, I am a Client Analyst at Lizardbear Tasking Inc.
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Support Team LeadTaskusGeneral Mariano Alvarez, Ph
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Image/Map AnnotatorGlimmer Tech Feb 2023 - PresentPhilippinesBox annotation of images in maps.
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Support Team LeadTaskus Jan 2022 - PresentPhilippinesAnalyzes team's production and studies the data for better performance of the team. Give insights and suggestion for a faster process.
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Client AnalystTaskus Jul 2019 - Jan 2022PhilippinesCurrently review the tasks. Analyzes the errors committed and look for root cause of these errors.
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Customer Service SpecialistTaskus Nov 2018 - Jul 2019Cavite, PhilippinesCurrently do backoffice processes for the client. Update data and information in their database.
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Email/Chat Technical SupportTaskus Apr 2016 - Oct 2018Cavite, PhilippinesAssist customers with their account. Help customers by providing troubleshooting steps to make the app work on their devices. We assist customers in 4 platforms: Windows, MacOS, iOS, and Android. We deal with the major browsers used for desktop like Firefox, Internet Explorer, Google Chrome, Safari, and Edge. We unofficially support Opera also.Assists through email and chat. Makes sure that the issue is resolved. Handles social tickets as well.Even though I am one of the representatives, I also help my Team Lead in monitoring the team preformance.
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Email & Chat Customer Support RepresentativeTaskus Oct 2015 - Mar 2016Cavite, PhilippinesProcesses email inquiries and requests. Handles chat support for inquiries and requests. Assists customers with their orders and follow-up with the delivery.
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Customer Service RepresentativeTaskus Aug 2015 - Oct 2015Handles account inquiry. At the same time, update account information for existing customers. Assist incoming customers in signing up fir new accounts.Assists customers with the status of their accounts. As well as reported lost or stolen phones, process replacement phones if necessary. Assists customers with their devices. Do troubleshooting with their devices.
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Queue ManagerTaskus Apr 2015 - Jul 2015Works with the workforce of the campaign. Monitors the Team Mates activities during their shift.Support the email and chat team. Handled chats when there is a high volume in queue. Handled 4 chats at a time if necessary.With much backlog in email, helped with email replies of the team. Initial and follow up replies until issues are resolved were handled.
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Customer Service RepresentativeTaskus Sep 2014 - Mar 2015Cavite, PhilippinesHandling calls of customers that are inquiring on their account status. Also assists customers that are requesting for renewal or recertification. Give troubleshooting steps if they encounter any issues with their handsets.Verify their eligibility before applying for a line or for a phone. Processes payments for additional credits.
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Customer Service RepresentativeTaskus Inc Mar 2014 - Aug 2014Verify the address, company name, and address of the firm.Call the lead to verify information and ask for more information
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Data AnalystTaskus Jun 2013 - Mar 2014Bacoor, CaviteAnalyze data that are requested by the client. Do research at the same time to verify and gather more information on the data requested.
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Image AnnotatorRemotasks Feb 2020 - PresentPhilippinesImage annotation for cars without driver studies. -
Virtual AssistantLifebushido Oct 2010 - Oct 2014I'm with Lifebushido since 2010 as a part-time Virtual Assistant. Have worked with the Research Team, Database Management Team, Leads Team, Listing Team and Global Recruiting Team. I've been doing updating of the database of clients and producing weekly lead reports. Research has been part of our marketing team and has been doing research for clients as well.Monitoring of our inbox for the System team. Handled the Intern team for a while. Answering to internship inquiries that we offer to the different universities.I can work with TopProducer, BoomTown, WiseAgent, eEdge of the Keller Williams Realty, and others.
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Outbound Call Center AgentCelestine Marketing Service Mar 2012 - Apr 2012As an Outbound Call Center Agent, did sales call for Medical Alert products and appointment setting for an Australian company.
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Special AgentKgb Philippines Mar 2011 - Jan 2012Worked from home processing SMS for the US and UK markets. It was fun learning new things when answering and helping all our clients with their questions.
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Customer Service RepresentativeSykes Dec 2007 - Jul 2009I've processed account inquiries, billing disputes, activating new phones, payment over the phone, online registration, and minor troubleshooting of phones of a cellphone company in the US. -
Customer Service RepresentativeHtmt Mar 2006 - Aug 2006Libis, Quezon CityHelped clients with their billing and converting reward points to Quantas reward points. Assisted clients with their account information update. -
Customer Service RepresentativeSource One Communication Asia Aug 2005 - Feb 2006Eastwood, Quezon CityStarted with issuing re-connection ticket for power disconnected with a power utility company. Assisted clients with their billing issues and payment options. Later on was trained to process enrollment over the phone for new power connection.
Carmen Bautista Education Details
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Manila Central UniversityB.S. Dental Medicine -
Centro Escolar UniversityScience
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Pre-Dental Course -
Saint Theresa'S CollegeHigh School
Frequently Asked Questions about Carmen Bautista
What company does Carmen Bautista work for?
Carmen Bautista works for Taskus
What is Carmen Bautista's role at the current company?
Carmen Bautista's current role is Support Team Lead.
What schools did Carmen Bautista attend?
Carmen Bautista attended Manila Central University, Centro Escolar University, University Of The East, Saint Theresa's College.
Who are Carmen Bautista's colleagues?
Carmen Bautista's colleagues are Kendra Saa Cuero, Jhessa Marie Hayag, Dinesh Parthiban, Katrin Anne Paulino, Airil Waves Opolento, Joshua Glorioso, Kim Carlo Manallo.
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