• Led a transformation project aimed at enhancing the data team’s skills and abilities – the aim was to cut lead time decrease costs by and improve quality by 15%. Defined roles and responsibilities, set deadlines, monitored progress, and presented feedback.• Began improving processes by creating a benchmark on fundamental everyday operations and procedures. The benchmarks were used for reporting purposes – understanding how much time was necessary for a certain task to be completed.• Executed a GAP analysis on all contracts with clients and pinpointed all “gaps” observed in existing agreements. Initiated the creation of an entirely new SOW document with KPIs and SLAs. The goal was to set better expectations for all stakeholders.• Managed projects for clients. Estimated and set time frames, cost, analysed requirements, and planned/scheduled resources. 100% of my projects were completed within the constraints of time & cost and with the desired quality.

• Led projects to ensure they are completed in a timely manner and within the constraints of time, quality, and cost. 95% of my projects were completed before the set deadline. Managed project resources, preparation of budgets, monitored progress, and kept all stakeholders informed. • Managed vendors by performing quality control on received batches of supplies. Negotiated prices and timelines of the quantity and quality of necessary materials. 95% of all supplies were delivered on time and with the desired quality. Negotiated at least a 30% price drop compared to usual pricing levels.• Oversaw business negotiations with clients and made sure that client expectations are clearly communicated, understood, monitored, and controlled.

• Created a full internal Strategic Diagnosis of the issues being faced by Portico: External Analysis (investigating the business environment – PESTEL, Porter’s, Strategic Group analysis, industry life cycle. • Evaluated and analysed capabilities – VRIO, Value chain, followed by SWOT and TOWS. • Influenced the creation of a strategy which resulted in accurately targeting and acquiring new customers.

▪ Learned a lot about the policies of national and commercial banks▪ Observed the interest rate formulation of lending, depositing & investing