Responsible to build a highly energized and successful Customer Operations team in EMEA and APAC. Ensuring customers are realizing maximum business values across the customer lifecycle that ultimately results in their renewal, growth of lifetime value and CSAT. Driving improved collaboration across Customer Success, Implementations and Customer Support.Key responsibilities:• Represent CS in EMEA Leadership Team• Provide strategy and vision across region• Manage a team of Customer Success Managers• Build and cultivate relationships with executives and champions• Drive account growth and mitigate risk across the region• Establish best practices and thought leadership• Aligning with product to drive product roadmap• Hire, onboard and develop team members to progress their career

Responsible for defining, building and sustaining the infrastructure needed for achieving the highest levels of service and quality while managing costs effectively. Management of transportation covering 10 divisions with 70+ manufacturing locations across EMEA for all modes of transport with an annual budget of Eur150MKey responsibilities:• Lead Brexit preparations in support of S&OP and demand planning• Drive the development, procurement and sustainability of a service provider network• Develop annual cost savings plan and implement cost management initiatives• Drive strategic transportation sourcing & operational projects• Develop and maintain carrier relationship management• Review, monitor and manage transportation activity and spend for all EMEA sites and carriers• Ensure adherence to routing guides & rate agreements• Manage the relationship between transportation operations, carriers, and Freight Pay & Audit• Develop carrier portfolio including the analysis of new potential carrier service offerings

Responsible for driving growth within the direct sales channels (BtB) through development focused sales teams: BD (Enterprise sales), Field Sales (Mid market sales), Tele Sales (Small business sales) and Trade Lane Management within NL. Restructured the sales organization to facilitate growth plans.Key responsibilities:• Develop key account & trade lane strategy and oversee and control sales activities and initiatives • Contribute to defining pricing strategies, contract negotiations for the accounts• Develop short to long term (1-5years) plans for optimizing the organization, function and talent • Steer key account retention, market acquisition, business growth, sales results and profitability• Engage with leadership of key accounts in support of BD and transformational deals• Support key accounts and drive internal and external collaboration and cross-selling activities

Responsible for identifying and initiating new business relationships within the Technology sector for a portfolio of multinational customers. Identify, develop and maintain favorable contacts within high level decision makers and work to understand strategic business challenges while developing a business fit.

Responsible for selling, positioning and providing training of various system-based solutions (SaaS) that help shippers support with Order Management and demand planning. Coordinate with Sales, T&I and Account Managers for Program recommendation and Project transition/implementation. Define and analyze customer requirements- Scope of Customer Project.

Responsible for successful implementation and support of systems solutions according to the scope of services. Ensuring projects are on track, and status is communicated to the appropriate parties. Provide training and education to customers on the implemented solutions and tools set up.

Responsible for identifying supply chain improvements and $$ savings through financial- and logistics reporting and analysis. These included but were not limited to setting up regional/ global reporting and perform various such as DC-bypass, Gateway and Consolidation program analysis. Rolled out EDI billing to improve A/R balance through standardized processes and GL usage.