• Responsible for diagnosing, researching and resolving network, hardware, operating system, and application software problems for classified and unclassified computer systems • Designed and developed a system to manage all Specialized Software Licenses for the Company that enabled to provide fast and accurate service• Managed over 40 users across multiple systems, and provided third-level technical support for external and internal usersdesktop support and intermediate server administration/ configuration (Google Suite / Active Directory / NAS Storage)• Designed auto-backup for Company Emails and files• Redesigned sections of the website to ensure a more attractive and user friendly experience • Designed custom graphics for the Company

• Implement all strategies for all IT operations and supervise efficient working of all IT staff• Prepare orientation programs for all new employees and ensure compliance to all guidelines about the system and provide upgrade to all systems as per requirement• Responsible for technical issues/ reports to be submitted to FSD Head Quarter Office (Geneva)

• Collaborated with cross-functional teams to ensure brand consistency across all marketing channels.• Utilized Adobe Creative Suite to create engaging and impactful designs that met client objectives.• Worked directly with clients to understand their design needs and deliver customized design solutions.• Created logos, branding materials, and promotional materials for small businesses and startups.• Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality standards.