Dov Mendelovich

Dov Mendelovich Email and Phone Number

VP of Customer success and support at Link11 @ Link11 GmbH
Dov Mendelovich's Location
Israel, Israel
Dov Mendelovich's Contact Details
About Dov Mendelovich

SummaryCustomer Success and Support manager with 25+ years of experience in technical support, support delivery management, and professional services delivery management for various companies globally. Highly motivated by challenges and passionate about customers' experience.Strengths:- Operational and delivery excellence - Passion for customers satisfaction and excellent service- Problem analytic skills- Deep understanding of software support business and processes- Experience working with Enterprise and SMB companies in Israel and globally - Technical Support management skills - Ability to answer business needs with technical solutions- Proven ability to build, manage and maintain support and services groups - Talent recruitment, management and development.

Dov Mendelovich's Current Company Details
Link11 GmbH

Link11 Gmbh

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VP of Customer success and support at Link11
Dov Mendelovich Work Experience Details
  • Link11 Gmbh
    Vp Of Customer Success And Support
    Link11 Gmbh Jun 2024 - Present
    Frankfurt, De
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  • Semperis
    Vp Of Global Customer Services
    Semperis Jan 2020 - Jun 2024
    Hoboken, New Jersey, Us
    View
  • Imperva
    Support Escalations Manager
    Imperva Apr 2018 - Dec 2019
    San Mateo, California, Us
    View
  • Imperva
    Emea Support Manager
    Imperva Jan 2017 - Apr 2018
    San Mateo, California, Us
    Overall management for Incapsula's support delivery in EMEA region including:- manager of the team leaders of all support teams- Support readiness - Abuse deskMy support teams provide 24x7 support for a business critical security service in the cloud for global enterprise customers.
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  • Imperva
    Global Support Tier 2 Manager
    Imperva Oct 2015 - Dec 2016
    San Mateo, California, Us
    People direct manager and a manager of managers.Overall accountability for Tier2 support delivery in Israel and USA (planning to expand to the far east).My team is the top level of the support organization. We provide 24x7 support for a business critical security service in the cloud working closely with customers as well as internal interfaces such as the product team , R&D , Professional services , sales , etc.
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  • Liveperson
    Global Support Tier 3 Team Leader
    Liveperson Dec 2013 - Oct 2015
    New York, Ny, Us
    View
  • First International Bank Of Israel
    Technical Leader
    First International Bank Of Israel Apr 2000 - Jul 2000
    Tel Aviv, Il
    In charge of creation of the software packages to be distributed to the branchesLead the transition from IBM OS/2 to Microsoft NT and back office
    View
  • Ibm
    Support Professional
    Ibm Jan 1995 - Jul 2000
    Armonk, New York, Ny, Us
    Support professional for Thinkpads, OS/2 , Microsoft’s software , IBM’s software & communications to Legacy OS (OS390, AS400) 3rd level remote support for IBM enterprise customers mainly in the financial sectorManaged and supported the infrastructure in First International Bank of Israel site as an outsourced expert.Managed and supported the infrastructure for small and medium customers remotely and onsite .
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Dov Mendelovich Skills

Microsoft Technologies Professional Services Strategy Enterprise Software Servers Operating Systems It Operations System Deployment It Management Security Cloud Computing Itil Outsourcing Customer Satisfaction Customer Service Computer Security Saas Firewalls Customer Support Management Microsoft Certified Professional Windows Server Customer Experience Microsoft Products People Development People Skills Mof Team Leadership Integration Software As A Service Inspiring People Talent Management Long Term Customer Relationships Manager Of Managers Service Delivery Management Sql Network Security Web Application Firewall Cdn Support Services Management

Dov Mendelovich Education Details

  • Handesaim School - T.A University
    Handesaim School - T.A University
    Software Engineering
  • Gan Nachum
    Gan Nachum
    General

Frequently Asked Questions about Dov Mendelovich

What company does Dov Mendelovich work for?

Dov Mendelovich works for Link11 Gmbh

What is Dov Mendelovich's role at the current company?

Dov Mendelovich's current role is VP of Customer success and support at Link11.

What is Dov Mendelovich's email address?

Dov Mendelovich's email address is do****@****ula.com

What is Dov Mendelovich's direct phone number?

Dov Mendelovich's direct phone number is +9725236*****

What schools did Dov Mendelovich attend?

Dov Mendelovich attended Handesaim School - T.a University, Gan Nachum.

What are some of Dov Mendelovich's interests?

Dov Mendelovich has interest in Animal Welfare, Children.

What skills is Dov Mendelovich known for?

Dov Mendelovich has skills like Microsoft Technologies, Professional Services, Strategy, Enterprise Software, Servers, Operating Systems, It Operations, System Deployment, It Management, Security, Cloud Computing, Itil.

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