Menden Densmore Email & Phone Number

Littleton, Colorado, United States

Denver, Colorado, United States

• Focus on a variety of Financial Reporting solutions; Annual/Quarterly Reporting, Management Reporting, Government Reporting, Insurance Reporting, Tax Reporting• Participation in Partner lead implementations; Clearview Consulting, F.H. Black, Delolitte• Identify revenue opportunities and Wdesk footprint expansion through Account Reviews• Focus on driving product success to maintain customer satisfaction and retention• Thrive on building strong customer relationships and internal comradery• Support $3.0 million in reoccurring revenue within Book of Business• Process collaboration and issue mitigation for unique OneCloud customer integration • Cross-departmental collaborations within the organization; Sales, Marketing, Project Managers, Program Managers, Solution Architects, Development and various others• Involvement with “Solution Scoring” project for internal CPX & revenue building efficiencies

Denver, Colorado, United States

• Mentored and coached a team of Customer Success Managers to ensure both personal and professional development • Provided necessary support to assist in growth of Book of Business• Assisted in issue escalation to ensure customer and revenue retention• Worked closely with internal teams to provide collaboration and information sharing • Communicated customer needs and inter-departmental needs• Utilized organizational resources to develop processes that optimize efficiencies and employee engagement• Created and distributed Salesforce reports to provide knowledge and understanding around initiatives

Centennial, Co

As a member of the Customer Success Team at Workiva. I strive to ensure my customers' success by acting as an extension of their reporting team. My customers don't call a 1-800 number, they call me directly for for any help they may need. I work closely with the Product Marketing, Product Management, Quality Assurance and Development teams at Workiva to ensure I'm up-to-date on the latest product improvements, and that customer feedback is integrated into product development.Workiva, an Ames, IA based company, is a leader in SEC Reporting Solution software. Its' cloud-based platform streamlines the process of drafting, XBRL tagging, EDGARizing, and filing regulatory compliance reports, such as forms 3, 4, 5, 10-K, 10-Q, 20-F, and more with the United States' Securities and Exchange Commission (SEC) and as a registered filing agent for SEDAR in Canada.

Responsible for managing the execution of Fathom Business (meeting and movie events) and Fathom Consumer (Satellite Networked events) that take place in various theatre circuits by providing logistical support and services Manage client communications, exhibitor communications and vendor procurement and negotiationsOther responsibilities include accounting and budgeting functions, interdepartmental communications and event recapsDevelop strong relationships with internal and external clients, including collaborating with multiple teams to facilitate design and event executionLead internal meetings and external client conference calls; clearly translate client needs to Technology and Event Management associatesManage multiple data spreadsheets and systems reflecting essential event information and documentationFacilitate event day coordination with participating exhibitors and assist with troubleshooting multiple issues for Consumer (networked) events Key Accomplishments:Managed nearly 200 events (Business and Consumer) thus far through 2011, including one of NCM's highest grossing Consumer events of all time; The Wizard of Oz which took place in 450 theatres across the US.Support and successfully execute events for one of the highest grossing National Account Managers

Provided strategic recommendations resulting in event approvals with various theatre circuitsNegotiated with various theatre circuits on event rejections in order to increase revenueCollaborated with multiple internal teams to facilitate design and execution for all eventsManaged and communicated various theatre circuit rules, guidelines and processes with internal teamsWorked as a liaison between NCM and theatre circuits while maintaining relationships with the operations and film departments, including VP's and film studiosProvided support to the department with our Event Business Management System (EBMS)Key Accomplishments:Maximized revenue by overturning rejected events by the film departments; negotiated $500,000 plus in revenue

Provided extensive administrative support to the VP of Sales along with three of the Sales Marketing DirectorsAssisted with weekly and monthly revenue reportsProvided operational, technical and project support for the Directors and aboveEffectively maintained operational and logistical support to the department and teamsKey Accomplishments:Successfully planned numerous sales conferences including the National Sales Award Summit in Mexico for over 20 employees and a guest

Worked in conjunction with the department to provide operational support to individual clients as well as Financial RepresentativesReviewed and processed all incoming business as well as managed existing client accounts custodied at Schwab Institutional Assisted with mutual fund trading of client portfoliosProvided support relating to investment options and account portfolio evaluationsKey Accomplishments:Assisted with all managerial duties as required in the absence of the Operations Manager during her maternity leave

Bachelor Of Science, Business Marketing

Education record