Leonardo Mendes Email & Phone Number

New York, New York, United States

• Successfully grew the business' social media presence on Instagram by 20% between in 2023, increasing brand visibility and engagement within the local community.
• Created and implemented a content strategy that effectively communicated the business' expertise and services, resulting in a 20% increase in follower interactions and inquiries.
• Collaborated with the marketing team to launch a series of Instagram Stories highlighting the practice's most profitable services, resulting in 8% more direct bookings and consultations.
• Coordinated with providers and collaborated with staff members to plan and schedule content creation initiatives.
• Facilitated content planning and scheduling by utilizing tools like Hootsuite, ensuring a consistent stream of engaging posts each week.

Columbus, Ohio E Região, Estados Unidos

• Facilitated language and cultural development by engaging children in immersive activities, enhancing their proficiency in Spanish and fostering cultural understanding.
• Successfully managed diverse schedules for three children, coordinating activities, meals, and transportation with precision to ensure smooth daily routines.
• Demonstrated exceptional multitasking abilities by simultaneously supervising and nurturing children of varying ages and needs, maintaining a safe and stimulating environment.
• Implemented strategies to streamline household tasks and support parents, contributing to a harmonious family dynamic and easing their daily responsibilities.

Suzano, SP

• Taught ESL at Wizard, Brazil’s largest language teaching institution, spanning over 1,000 branches nationwide, where I provided effective instruction and contributed to the educational success of over 100 students.
• Contributed to Wise Up, a prominent educational institution with over 300 branches across Brazil, and additional locations in Argentina, Mexico, China, and the United States, delivering impactful ESL instruction to.
• Achieved high student retention rates by implementing engaging teaching methods and personalized tutoring sessions, resulting in 80% improvement in student performance and satisfaction.
• Collaborated with fellow teachers to develop comprehensive lesson plans, conduct teacher training workshops, and customize tutoring sessions,

Suzano, SP

São Paulo, Brazil

• Successfully managed and contributed to a diverse range of projects spanning industries including pharmaceuticals, law, and advertising, ensuring accurate and culturally appropriate translations.
• Thrived in a fast-paced environment by effectively prioritizing tasks and meeting tight deadlines, supporting the timely delivery of translation projects to clients.
• Collaborated closely with senior translators and project managers to streamline workflow processes and enhance project efficiency, contributing to the agency’s reputation for high-quality language services.

São Paulo, São Paulo, Brazil

• Delivered exceptional customer service support to a diverse clientele of over 30 clients, including renowned brands such as Panasonic, Mercedes-Benz, and Oakley, ensuring their satisfaction and retention.
• Successfully managed up to 4 customer accounts simultaneously through live chat, demonstrating strong multitasking abilities and efficiency in a fast-paced environment.
• Thrived under pressure by resolving customer inquiries and issues promptly, maintaining professionalism and high service standards at all time

Specialization, Marketing & Communication

Bachelor'S Degree, Languages & Arts

Activities and Societies: tradução, interpretação