Leonardo Mendes Email & Phone Number

New York, New York, United States

• Successfully grew the business' social media presence on Instagram by 20% between in 2023, increasing brand visibility and engagement within the local community.• Created and implemented a content strategy that effectively communicated the business' expertise and services, resulting in a 20% increase in follower interactions and inquiries.• Collaborated with the marketing team to launch a series of Instagram Stories highlighting the practice's most profitable services, resulting in 8% more direct bookings and consultations.• Coordinated with providers and collaborated with staff members to plan and schedule content creation initiatives.• Facilitated content planning and scheduling by utilizing tools like Hootsuite, ensuring a consistent stream of engaging posts each week.

Columbus, Ohio E Região, Estados Unidos

• Facilitated language and cultural development by engaging children in immersive activities, enhancing their proficiency in Spanish and fostering cultural understanding.• Successfully managed diverse schedules for three children, coordinating activities, meals, and transportation with precision to ensure smooth daily routines.• Demonstrated exceptional multitasking abilities by simultaneously supervising and nurturing children of varying ages and needs, maintaining a safe and stimulating environment.• Implemented strategies to streamline household tasks and support parents, contributing to a harmonious family dynamic and easing their daily responsibilities.

Suzano, Sp

• Taught ESL at Wizard, Brazil’s largest language teaching institution, spanning over 1,000 branches nationwide, where I provided effective instruction and contributed to the educational success of over 100 students.• Contributed to Wise Up, a prominent educational institution with over 300 branches across Brazil, and additional locations in Argentina, Mexico, China, and the United States, delivering impactful ESL instruction to diverse student populations.• Achieved high student retention rates by implementing engaging teaching methods and personalized tutoring sessions, resulting in 80% improvement in student performance and satisfaction.• Collaborated with fellow teachers to develop comprehensive lesson plans, conduct teacher training workshops, and customize tutoring sessions,

Suzano, Sp

São Paulo, Brazil

• Successfully managed and contributed to a diverse range of projects spanning industries including pharmaceuticals, law, and advertising, ensuring accurate and culturally appropriate translations.• Thrived in a fast-paced environment by effectively prioritizing tasks and meeting tight deadlines, supporting the timely delivery of translation projects to clients.• Collaborated closely with senior translators and project managers to streamline workflow processes and enhance project efficiency, contributing to the agency’s reputation for high-quality language services.

São Paulo, São Paulo, Brazil

• Delivered exceptional customer service support to a diverse clientele of over 30 clients, including renowned brands such as Panasonic, Mercedes-Benz, and Oakley, ensuring their satisfaction and retention.• Successfully managed up to 4 customer accounts simultaneously through live chat, demonstrating strong multitasking abilities and efficiency in a fast-paced environment.• Thrived under pressure by resolving customer inquiries and issues promptly, maintaining professionalism and high service standards at all time

Specialization, Marketing & Communication

Bachelor'S Degree, Languages & Arts

Activities and Societies: tradução, interpretação