Cbsu Aml/Kyc Training Manager
New York, New York, Us
• Managing a team of Trainers and IDs on multiple sites and LOBs. Leading and developing the Training Strategy for the overall Procedures, Training, QA, and Operation groups; providing them with business-related deliveries and recommendations on VOE, IDP and Soft Skills’ development. In charge of creating and revising our PCRM & MCA controls, and oversee the risk mitigation aligned with open CAPs and Training gaps related to the current consent order; as well as providing IA deliverables for E2E and individual requests. Some of the most recent accomplishments:o Developed, Designed, and currently implementing – a Manager Program (where Managers share best practices and useful skills) and a Phone Program to address Client Experience and NPS issues that surfaced during a 2020 QC review.o Lead change and innovation to switch our whole organization to VILT, by adapting best practices used across Citi and the L&D industry; this was accomplished din record time by evolving our learning approaches and methodologies in every step of our intake process.o Migrated into Dynamic Audiences and updated controls in our reporting, creating a DRR process (Evergreen), automating our weekly reminders, and overall strengthening our risk and control culture by unifying secondary controls across our processes.o Updated, Modernized, and Facilitated the Global Facilitation Program training materials to all trainers in our organization and setup a Knowledge Sharing exchanges amongst different LOBs to apply lessons learned on projects previously rolled out in other group thru Degreed.o Established an Ongoing feedback loop to share results and structure of the Start/Stop/Continue conversations among our key stakeholders, serving as primary owner of our processes, procedures, and strategy.
