Mendi Boss Email & Phone Number

United States

United States

• Led a large field-based project deployment team, consisting of merchandising specialists, technician's, 65 supervisors, 12 multi-unit managers, 2 senior multi-unit managers that executed complex projects across all.
• Orchestrated the deployment and execution of enterprise-wide initiatives, focusing on in-store project merchandising and Interactive Display Functionality for the U.S.
• Managed 24/7 support for Interactive technical display functionality support and repair for all Best Buy facilities.
• Led a team of technical trainers in creating detailed deployment instructions and facilitating in-person technical training to ensure our field team achieved all timelines and expectations.
• Oversaw all workforce scheduling for the entire team and all projects.

United States

• Led all operational aspects for a specialty division, Pacific Sales within Best Buy.
• Lead a 10-person multi-unit management team supporting operational efficiency for the organization.
• Pioneered the Pacific Sales Area Operations Multi Manager role, supporting the company-wide remodel, training, and implementation of Pacific Sales (Store within a Store concept for appliances across all Best Buy).
• Successfully project-managed and trained the organization through a major system conversion for all stores across the company (Inventory & POS).

Texas And Louisiana

• Provided comprehensive support for Stores across Texas, Louisiana, and Oklahoma.
• Responsible for HR, operations, merchandising, inventory, and fulfillment execution for the Territory, ensuring optimal store execution and performance.
• Played a pivotal role in fostering operational excellence and consistency across the expansive territory and company.

Completely remodeled a high-volume, 20-store market with a new store concept that included Samsung and Sony shops, Pacific Sales, and Magnolia Design Centers. Guided stores through all project phases including 2-3 months of preparation, 6-8 weeks of 24/7 construction (stores remained open), and a grand re-opening. Partnered with project teams, contractors.

• Directed all aspects of the appliance category in all Best Buy stores across the country, with full accountability for sales strategy, operations, field communications, merchandising and visual presentation, vendor.
• Led a 64-store test project that generated the highest sales growth in the history of the appliance channel.
• Earned the prestigious “MVP Award” for the extraordinary success of this test project.
• Created and chaired a national appliance council; selected 24 members from 200 nationwide who applied.
• Partnered with 6 major vendors to create product-specific materials and e-learning modules.
• Tailored company-wide sales strategies for the appliance category.

Indiana And Illinois

• Oversaw all aspects of merchandising, visual presentation, and facility management in a 22-store market including planograms, signage, pricing, ad sets, media organization (music, movies, games), audits, and store.
• Proved instrumental in the turnaround of 4 stores; increased sales and customer service scores by 6%.
• Consistently ranked in the top 25% nationwide on all merchandising audits.
• Selected to set up, merchandise, and open 15 new stores and 2 relocated stores in other markets.

• Oversaw sales and operational training for appliance associates across the country. Developed short and long-term training plans. Trained staff in 48 states; delivered 5-day training programs to classes of up to 200 at.
• Maintained an overall rating of 4.75 out of 5 from program participants.
• Lectured to 1800 associates in Atlanta and 1500 in Chicago
• Facilitated training at the National Appliance Summit and other national conferences.

Indiana, Illinois, Michigan

• Rolled out the new sales strategy that was tested from 2004-2005 to 300 stores in the territory, while also analyzing logistics and delivery costs nationwide. Worked very closely with territory, district, and store.
• Increased profit by 10%, 2nd highest out of 8 territories in the country.
• Generated $2M in savings by identifying excessive ferry costs in the east coast territory, renegotiating the fees and reducing delivery charges to the customer, and increasing sales in that region.
• Promoted 15 associates to department supervisor and 25 supervisors to assistant manager roles.

Indiana

• Tested a new sales strategy in 16 stores. Accountable for sales, P&L, customer satisfaction, sales/product training, stock levels, merchandising, and visual presentation. Recruited and trained department supervisors.
• Ranked 1st in the company for comp sales growth; consistently outperformed peers across the country.
• Ranked 1st in the company for employee retention by focusing on improved training and feedback.
• Developed, mentored, and promoted 7 department supervisors to assistant manager positions.

Indiana

• Oversaw all aspects of merchandising and visual presentation in a 12-store district.
• Won the “Top Gun Award” as the highest ranked district merchandise manager in the region (4 times).
• Consistently led the region on monthly third-party audits.
• Contributed to a 10% increase in sales across the district.
• Selected by the corporate merchandising team to serve on the National Merchandise Council.

Bloomington, IN And Greenwood, IN

• Managed 2 different stores in Indiana – Responsible for sales of $30M and $60+M
• Drove the Greenwood store to the highest year-over-year sales increase.
• Consistently ranked 1st in the 200-store region for sales and profit growth at Greenwood.
• Won the “Top Gun Award” 3 times for overall performance; won an employee satisfaction award twice.
• Led the Bloomington store to a high of 4th overall for sales and profit contribution.
• Developed and promoted 30+ individuals to supervisor, assistant manager, and store manager roles.

Greenwood, IN

Evansville, Indiana, United States