Jose Mendioroz Email & Phone Number

Remote

1. Salesforce configuration and customization to meet the company’s needs. 2. Efficient management of customer databases in Salesforce. 3. Professional customer reception and follow-up, providing excellent service. 4. Effective collaboration with internal teams, facilitating communication and information exchange. 5. Data analysis and report generation in different platforms to support informed decision-making.

Remote

Managua, Nicaragua

• Described procedures and standards based on in-depth experience to increase business efficiency with recommended process optimizations.• Integrated process and technology solutions to boost efficiency.• Implemented tracking and reporting systems to leverage business intelligence data.• Organized resources and teams across worldwide support teams to leverage business continuity planning.

Managua, Nicaragua

• Helped new hires assimilate into workforce and get up to speed on procedures and product knowledge.• Trained internal teams on procedures, applications, and systems using both classroom and remote training strategies.• Delivered results using role-playing, simulations, and lectures.

Managua, Nicaragua

• Maintained primary technical ownership of service support tickets by working effectively with different support resources.• Documented troubleshooting procedures and updated system records in detail.• Identified and resolved hardware, software, and network problems with good troubleshooting abilities and strong technical knowledge.• Coordinated RMAs within customer service department and end users.• Adjusted quickly to different types of service issues and computer problems and implemented successful solutions.

Estelí, Nicaragua

• Organized office-wide supply requisitions.• Routed messages, coordinated appointments, and directed personnel to various departments.• Managed daily workloads by organizing effective schedules and delegating tasks.• Oversaw employee training and staff management tasks.

Managua, Nicaragua

• Managed customer calls efficiently in fast-paced call center environment.• Responded quickly to customer queries by phone (inbound/outbound).• Addressed customer complaints and escalated critical issues to manager for immediate assistance when needed.