Neeraj Mendiratta Email & Phone Number

United States

West Palm Beach, Florida Area

Business Consulting / Business Process Outsourcing (BPO) / Back-Office & Administrative Support for Small to Large Firms

Pune Area, India

MBS is a trusted resource firm that supports client goals in improving performance and efficiency, reducing costs, and generating more revenue. MBS leadership has more than 20 years of combined experience in improving operations and streamlining costs particularly in the collections, foreclosure, and bankruptcy industries. MBS’s clients base spans: • Foreclosure and Bankruptcy Law Firms • Retail Collections Law Firms • Individual Attorneys• Creditors• Debt Collectors• Debt Buyers• Data Providers (Asset, Skip, POE, Phone numbers)• Process Servers • Medical Offices & Groups• Diverse Small BusinessesMBS gives our clients the power of scale. Whether its ongoing services or one-time projects, our professional support team helps you control costs while responding to peaks in your work volume or client base. If you are a small firm, we give you to ability to scale your operations to be more competitive in the market. We are also excellent partners to larger firms, since we can provide high-quality support while minimizing overhead expenses. For clients who need insight into how to best organize their operations or want to establish best practices within the collections and debt management industries, we provide consulting services through our partner group MCC. To learn how MBS can support your expansion plans, improve your operations, and streamline costs, please connect with me via LinkedIn.

West Palm Beach, Florida Area

(MCC) is a U.S. based consulting group provide full-scope consulting to small-to-large companies spanning the collections, bankruptcy, foreclosure, healthcare, and other industries. We are experts in developing operational procedures and business strategies for Fortune 100 giants as well as dozens of small to medium firms throughout the United States. The team brings a wealth of industry knowledge, analytical skills, and knack for doing things better at a lower cost. Services Include:• Collections Strategy Development• Operational Analysis & Process Improvement• Financial Analysis & Modeling• Risk Mitigation / Reduction• Data Analysis and ManagementMCC has been instrumental in building operational models that improve results in collections recovery, drive operational performance, and streamline cost structures. To learn what MCC can do for your company, please connect with me via LinkedIn and send me a message.

West Palm Beach, Florida Area

Managed a $25 Billion outstanding principal portfolio of foreclosure and bankruptcy debt. Developed strategies and improved processes to increase foreclosure sales and reduce timelines. Implemented procedures to ensure compliance to all federal, state and investor rules and guidelines as they related to foreclosures and bankruptcies. Built analytical infrastructure to measure and monitor performance of vendors (~300 attorney firms) and operations (~1,000 associates). Provided periodic reports and responded to inquiries by investors, auditors, regulators, and rating agencies for their portfolio as well as entire default operations.• Successfully integrated several acquired portfolios and raised their performance to match legacy portfolio resulting in 5-10% improvement. • Improved processes and procedures leading to 10-20% decrease in foreclosure timelines and increase in sales. • Rolled-out new vendor performance scorecards that identified opportunity savings of 10% by shifting business from low-performers to high-performers.• Established attorney sourcing process and annual certification procedures thereby reducing operational and compliance risks.• Implemented changes to default processes ensuring compliance to changes in various state, federal and investor rules (MHA-C, HAMP T2, Freddie/Fannie SAI, Attorney General Settlement, etc.).

Promoted to build the Supplier Partnership Program from the ground up to improve performance of suppliers (attorney firms) through process discipline and analytical rigor. Mapped Legal Recoveries value chain and developed risk and control framework for visual management and process monitoring. Managed an annual P&L of $100M revenue & $50 M expense. Supervised over 35 attorney firms across 15 states.• Developed engagement process and analytical framework - collaborated with 10 attorney firms to improve their performance resulting in additional revenue of $100-$500k per firm. • Improved processes at attorney firms that led to 30% additional conversion of suits to judgments and to payers.• Created end-to-end Legal Recoveries map which led to improved visibility into health of processes (placements, media, affidavits, suits, judgments, etc.). Created process documentation and artifacts that led to highest audit rating for attorney firm management.• Built Legal Recoveries business shift methodology that drives market share distribution among attorney firms leading to 5-10% increase in revenue for impacted states. • Coached struggling firms to lift performance and increase their market share and revenue. Several of these firms increased their revenue by 100-200%.

Richmond, Virginia Area

Managed network strategy, cost structure analysis, and reporting for Collections agency network that collected over $1B with an annual spend of $120M. Led Collections tools and strategies program to help customers pay and reduce charge off rate.• Consolidated network from more than ten suppliers (20 sites in five geographies) to about half leading to cost savings of $10M annually.• Created best-in-class Collections agency reporting that improved ability of supplier managers to manage agency performance and made invoicing process transparent as per Sarbanes-Oxley Act.• Developed and executed a training plan for a new billing system for 3,000 agents across all Collections sites with 100% service coverage.• Developed Collections tools and identified profitable segments that led to additional annual revenue of $5M and loss reduction of $10M. Expanded tools across all Card lines of businesses and key non-Card businesses that enabled phone agents to collect effectively and negotiate better payments.• Led Collections strategy outsourcing analysis that contributed to cost savings of $20-50M annually.

Richmond, Virginia Area

Richmond, Virginia Area

Blacksburg, Virginia

Post-Doc

Graduate Research Assistant

Phd, Mining & Minerals/Materials Engg & Sci

Activities and Societies: Grad Stud Assembly, Graduate Budget Board, WUVT 90.7FM, ISA/SIA

B.Tech, Mining Engineering

B.Tech, Mining Engg

Education record