Mendy Belt Email & Phone Number

Inverness, Gb

Inverness, Gb

Schotland, Verenigd Koninkrijk

Inverness, Verenigd Koninkrijk

• Successfully evaluated global potential reportable complaints and determined if they met global vigilance reportable criteria within regulatory timeframe. Worked to externally imposed deadlines, utilised excellent time management/organisational skills and prioritized workload to consistently deliver high standard of performance.• Competent in reporting worldwide malfunction complaints, supplementals, bench failures, counterfeit reports and Advert Events to global Health Authorities and… Show more • Successfully evaluated global potential reportable complaints and determined if they met global vigilance reportable criteria within regulatory timeframe. Worked to externally imposed deadlines, utilised excellent time management/organisational skills and prioritized workload to consistently deliver high standard of performance.• Competent in reporting worldwide malfunction complaints, supplementals, bench failures, counterfeit reports and Advert Events to global Health Authorities and FDA.• Successfully handled customer follow up calls. Quickly established relationship with the customer and utilised strong listening skills, identifying and clarifying details of query and displayed understanding/empathy in the handling of personal information in compliance with the company policy.• Successfully collaborated and effectively communicated with external third party and Finance team to identify missing warranty credits through gap analysis. Reviewed all previously submitted warranty forms resulting in over $108K additional credits due to Lifescan. Leveraged this work to implement a more streamlined warranty process.• Experience with SAS data handling system through extraction and analysis of data. Interpreted results that provided insights for Health Authority and internal data requests. • Responsible for the improved complaints retains ordering procedure by collaborating with other internal teams to implement an effective and simple solution, which resulted in a reduction of reporting numbers.• Working as part of a cross-functional team, successfully delivered change of FDA codes in complaint handling database. Responsible for mapping of old and new codes and update of procedures in electronic document management system. Show less

Inverness, Verenigd Koninkrijk

• Received, processed and analysed worldwide returned complaints at Product Analysis department as per internal procedures. Successfully determined whether returned goods required further analysis or disposal. • Extensively worked with complaint handling database accurately logging receiving information and investigation results.• Provided support and advise to other Quality departments and Customer Service.• Reviewed and flagged potential documentation errors utilising data… Show more • Received, processed and analysed worldwide returned complaints at Product Analysis department as per internal procedures. Successfully determined whether returned goods required further analysis or disposal. • Extensively worked with complaint handling database accurately logging receiving information and investigation results.• Provided support and advise to other Quality departments and Customer Service.• Reviewed and flagged potential documentation errors utilising data extracted through complaint handling system.• Improved department metrics by closing off over 3000 aging complaints in the complaint handling system.• Actively supported change in the organisational structure by consolidating multiple procedures into one, which improved and streamlined the process of dealing with complaints in a more efficient manner.• Delivered and maintained high standard of work through excellent understanding of Data integrity, Good Documentation Practice and Good Manufacturing Practice.• Effectively communicated with external third parties concerning investigation timelines and results.• Effectively trained and coached new staff as department trainer. Created instruction manuals in order to simplify procedures, conducted ‘one to ones’ and monitored performance. This ensured that employees were trained to the highest standards. Show less

Coevorden En Emmen

Bachelor Of Arts (B.A.), Arts Education

Activities and Societies: Editor and treasures at Arts Magazine "Artefact".

Propedeuse, Nursing School