Mendy Johnson Email and Phone Number

Create high-quality training products in a manufacturing environment, including but not limited to classroom training, online training, on-the-job training and supporting documentation.Lead team of instructional and UX designers to mainstream our process and create consistency.Responding to management conditions and requests.Create, document and implement learning and development process by learning the corporation’s needs and responding to them.Manage complex training and development projects, working with subject matter experts, management, and trainers, developing curriculum, managing and accessing programs and creating participant testing and evaluations.Identify gaps between learning objectives and learning outcomes by conducting training program assessments. Provide recommendations.Administer Learning Management System and create global corporate awareness of its benefits. Communicate and market training solutions for wider company use.Consult and train instructional design techniques and adult learning theory among team and business partners.Mentor light duty and intern employees to support team and develop themselves professionally.

•Create nationwide, technology-based training approach using Articulate Storyline 2 and 360 with enhanced management support by responding to management conditions and regional inconsistencies.•Created, documented and implement learning and development process by learning corporation needs and responding to them.•Manage complex training and development projects, working with subject matter experts, management, and trainers, developing curriculum, managing and accessing programs and creating participant testing and evaluations.•Identify gaps between learning objectives and learning outcomes by conducting training program assessments. Provided recommendations.•Administer Learning Management System and create global corporate awareness of its benefits. •Communicate and market training solutions for wider company use.•Consult and train instructional designing techniques and adult learning theory internally among business process documentation team and business partners.

Develop and deliver training programs across organizational levels in both live and virtual classroom environments.- Created nationwide technology-based training approach with enhanced management support by responding to management conditions and regional inconsistencies.- Increased training participation 15% by conducting needs assessments and identifying changes required in delivery and methodologies.- Managed complex training and development projects, working with subject matter experts, management, and instructional designers, developing curriculum, managing and accessing programs and creating participant testing and evaluations.- Identified gaps between learning objectives and learning outcomes by conducting training program assessments. Provided recommendations and made changes to curriculum.- Provided just-in-time updates to nationwide training solutions by designing and maintaining learning web media in various corporate formats.- Completed all communications, scheduling, roster management, materials production, facilities coordination, and participant tracking to ensure administration needs were met.- Assisted in improving internal operations by actively participating in numerous corporate committees for internal improvement.

Implemented, facilitated and managed corporate standards for behavioral training for Infosys BPO Delivery Centers and Infosys McCamish locations.- Increased training participation across operations centers 85% by identifying learning needs and providing recommendations for performance management learning plans.- Implemented conscientious use of company resources by creating and adhering to annual budget for training resources.- Ensured quality of product and service levels delivered by sourcing and coordinating resources of 3rd party vendors.- Adhered to 100% I-9 compliance and assisted in implementing I-9 Management and E-Verify system while partnering with Infosys I-9 compliance team.- Increased employee engagement by developing and leading employee engagement committee and subsequent activities.- Implemented branding for company-wide employee communications by creating marketing materials and logos.- Handled employee relations and benefits issues by partnering with internal teams.

Facilitated and coordinated instructor-led, blended classrooms and webinar training across organizational levels.- Identified gaps between learning objectives and learning outcomes by conducting training program assessments. Provided recommendations and made changes to curriculum.- Created learning content in several mediums including Microsoft Office, Lectora, Photoshop, Adobe Professional and Microsoft Information Mapping through adult learning theory and Instructional Design.- Published, troubleshoot and reported online learning results by maintaining Learning Management System.

Facilitated and coordinated instructor-led, blended classrooms and webinar training across organizational levels.- Identified gaps between learning objectives and learning outcomes by conducting training program assessments. Provided recommendations and made changes to curriculum.- Created learning content in several mediums including Microsoft Office, Dreamweaver, Adobe Captivate and Adobe Professional through adult learning theory and Instructional Design.- Published, troubleshoot and reported online learning results by maintaining Learning Management System.- Implemented cost savings of approximately $5K annually by automating administrative processes for ease-of-use in distributing training materials and tracking training completions.- Provided just-in-time updates to nationwide training solutions by maintaining learning web media in various corporate formats.