Menelek Luke Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

I co-managed the AI Chatbot project to leverage AI technologies to differentiate products and services.I managed our research team better to understand AI's potential applications within McKesson Technology Solutions. The chatbot was built with MS Azure the following results: • 50% reduction in the average time spent searching for SOPs • 30% increase in SOP compliance • 40% reduction in error ratesLed the development and implementation of the Change Management Action Plan, based on insights from the employee opinion survey, to enhance team recognition, communication, and professional development across McKesson PTS.Key Achievements: • Team Recognition: Strengthened team morale by organizing effective town halls and in-office experiences, including "This is Us" group sessions with the VP to foster community and recognition. This led to an increase of 1% in this category to 87%. • Professional Development: Launched initiatives to improve employee growth through support tools such as educational programs and IDP assistance. Reviewed and updated the PTS Job Shadowing program to enhance learning opportunities. This led to an increase of 2% in this category to 79%. • Team Communication & Collaboration: Developed a structured communication strategy for business, social, and recognition updates, establishing frequency, content, and delivery methods. Introduced a virtual "Suggestion Box" to encourage team feedback and collaboration. This led to an increase of 1% in this category to 75%. This comprehensive approach, grounded in employee feedback, has positively impacted employee engagement and collaboration within McKesson.

Toronto, Canada Area

My Business Responsibilities:•Achievement: Lead and investigated different methods to cut costs of network usage which resulted in a 60% savings per fiscal year for McKesson PTS•Managed employee training for 5 new hires over 10 months offering continuous guidance and mentorship on best practices while providing constructive feedback•Assisted in the creation of a detailed plan to improve the NPS score by 5 points•Provide pharmacies with reports to produce higher profit margins for prescription brands with the same molecular mixture as another brand•Report to Senior Management regarding servicing requirements for unique pharmacies•These are the most common reports that I pull regarding profit margins:Accounts Receivable Exception, Blister Packaging, Dossett, Detailed Inventory, Detailed Sales Analysis, Narcotic Report, Mixture Breakdown ReportMy Network Responsibilities:•Troubleshoot pharmacy prescriptions that are stuck in a queue and run scripts to correct database validations•Monitor and mitigate the LTE Data Usage by 60% •Ensure pharmacies are using the most effective network to process prescriptions and complete transactions• Monitor the Jasper Dashboard to mitigate the cost of LTE Data Usage in PharmaciesProvide pharmacies with account details when dealing with Rx Diem and Medicine Shoppe

Markham

•Exceeded sales targets closing the fiscal year at 110%•Acted as the team Subject Matter Expert for customer service by leading by example, coaching teammates on best practices, and sending updates to the team based on our surveyed results•Lead meetings focusing on customer service best practices, engagement activities within the center, and company mandates •Use needs assessment tools and personal expertise to provide clients with appropriate home and auto insurance solutions •Exceed targets by creating new business opportunities and generating sales that are in line with the company’s growth expectations •Underwrite accurate and complete policies which adhere to company risk appetite

North York, On

Bayshore Therapy and Rehab amalgamated with Lifemark Seniors Wellness in November 2016. •Completing group activity sessions for falls prevention program, seated exercise while contributing to the physiotherapist exercise prescription plan for the geriatric population.•Completed 1:1 therapy sessions using hand wax to increase hand dexterity and fine motor skills. Completed 1:1 therapy sessions with the use of hot packs and calculated heart rates for the cycle ergometer. Encouraged the residence as they completed their exercises to maintain and strengthen themselves to remain independent.•Created exercise prescription programs for residence to increase or maintain their physical andcognitive independence.

Toronto, Canada

Bayshore Therapy and Rehab amalgamated with Lifemark Seniors Wellness. I worked with Bayshore Therapy and Rehab and transitioned to Lifemark in late October of 2016. • Developed a solid recruitment strategy in order to meet ongoing recruitment needs.• Coordinate Kinesiologists, Physiotherapy Assistants, and Physiotherapists in 90 Retirement homes/ Long-term Care Homes in Ontario.• Manage all aspects of Employee Relations and various stakeholders. Management of all staff: coordinating onboarding, training and follow-up, and conflict resolution.• Ensure physiotherapy treatments, group exercise classes and other services are carried out by staff as contracted and prescribed without missed care to residents.

Mississauga

Bayshore Therapy and Rehab amalgamated with Lifemark Seniors Wellness in November 2016. •Completing group activity sessions for falls prevention program, seated exercise while contributing to the physiotherapist exercise prescription plan for the geriatric population.•Completed 1:1 therapy sessions using hand wax to increase hand dexterity and fine motor skills. Completed 1:1 therapy sessions with the use of hot packs and calculated heart rates for the cycle ergometer. Encouraged the residence as they completed their exercises to maintain and strengthen themselves to remain independent.•Created exercise prescription programs for residence to increase or maintain their physical andcognitive independence.

Project Management Course Certificate, Project Management

Completed Courses: - Risk Assessment - Foundations of Project Management - Leading Projects in an Organization - Project Implementation &.

Bachelor Of Health Sciences, Kinesiology And Exercise Science

Activities and Societies: Men's Soccer and UOIT's Investors Club • Honours Bachelor of Health Sciences majored in Kinesiology • Courses.