Menellia Valcent, Cmktr, Acim Email & Phone Number

Castries, Saint Lucia

Saint Lucia

As the Marketing & Promotions Manager, I spearhead all aspects of the J.E.B. Group of Companies' marketing, advertising, and public relations efforts using an omnichannel approach. I ensure proper management of our company's social media pages, website, email marketing, and e-commerce platforms and that content aligns with the company's and strategic partners' branding guidelines and core values.My main goal is to expand our brand awareness, engage with our customers, and increase our market share through innovative omnichannel strategies. I maintain strong relationships with public relations agencies, media houses, and corporate social partners, and with a constant awareness of new opportunities to elevate our brand presence.I am also responsible for organizing and executing all customer events and providing training and supervision to our customer care team to ensure high-quality service and support. My focus on data analysis and operational improvements has led to greater efficiencies in the department and improved customer satisfaction.

Saint Lucia

During my tenure in this role I held a critical administrative & leadership position in overseeing the operative functions of the sales department, while providing support to the team.During my tenure, I coached, trained, and supervised inside sales teams to provide excellent support to our clients, with a strong focus on maintaining a robust product portfolio. I oversaw the effective execution of the sales process and collaborated closely with the Accounts, Logistics, and Sales departments to solve day-to-day administrative and operational problems. Additionally, I provided prompt resolution or referral for customer problems and inquiries.Working alongside the marketing manager, I facilitated the execution and analysis of monthly sales promotions, ensuring maximum engagement and results.To improve efficiency, I developed the sales process and operating manual, which led to the generation of monthly sales actuals and commission reports. Furthermore, I prepared government office stationery tenders, ensuring all necessary regulations were complied with.Overall, my role as the Customer Care Team and Sales Supervisor involved providing robust support to the sales department, which enabled the team to meet targets and exceed customer expectations. With a focus on maintaining efficient operations, I played an instrumental role in the company's success during my time in this role.

During my tenure in this position, I actively supported in conducting comprehensive market research surveys and focus group sessions by the company on behalf of local brands and businesses. Leveraging my analytical prowess, I also meticulously compiled data and generated insightful reports utilizing the cutting-edge SPSS software. Not only did I excel in these responsibilities, but I also undertook the task of transforming video data into descriptive text, which was later incorporated into the company's online library. Additionally, I had the honor of imparting my knowledge and experience to fellow office personnel, training them in a wide range of administrative functions.

Coral Avenue, Edgewater,Rodney Bay

In my tenure with the organization, I provided stellar administrative support to the company's multifaceted projects and day-to-day office operations. Meticulously handling a variety of responsibilities, I managed all correspondence, ensuring that all communication was timely and efficient.I also played a pivotal role in ensuring that project reports were cross-referenced, edited, and meticulously prepared before final delivery. As an astute and accomplished organizer, I adeptly orchestrated all project stakeholder workshops and efficiently packaged all necessary training materials for the attendees.Furthermore, I compiled & analyzed all the data gathered post-stakeholder workshops with professionalism and expertise. Finally, as a trusted personal assistant to the managing director, I provided unparalleled support and assistance to ensure that the office ran like a well-oiled machine.Key projects administrative support was provided towards (2008-211)- National Action Plan and Strategic Action Plan to Combat Land Degradation and Drought in Saint Lucia - Riverbank Assessment Consultancy For Saint Lucia - Pilot Program for Climate Resilience - Saint Lucia

Acim Member

Cim Level 6 Diploma In Professional Marketing, Marketing/Marketing Management, General

Professional Certificate In Supervisory Management, Management Studies, A

Diplôme D'Études En Langue Française A2, French Language And Literature

Diplôme D'Études En Langue Française A1, French Language And Literature

Cambridge University A'Level Certificate, Sociology, Biology

Cxc Certificate, Natural Sciences

Activities and Societies: Track and Field Athlete