Senior Director, Managed Services Technologies
Raleigh, North Carolina, Us
There are four major offerings within TSG’s managed services portfolio: digital transformation, application services, infrastructure services, and workforce transformation. Under the umbrella of application services, TSG provides project management, quality assurance through testing and progress metrics, development services, and support and maintenance along the way. Within these offerings, I contributed the following:• Worked with a lean Senior Leadership Team to enable, train, and provide IT solutions (application development, infrastructure, digital transformation, and workforce management) in 16 branch offices in Canada/US selling services “through” our local sales account team.• Provided pre-sales subject matter advice and collaboratively worked with sales, partners, and delivery teams to respond to major RFPs, proposals, capabilities discussions, and collateral requests for all TSG and partner services.• Exceeded solution sales targets in 2019 by 25%, met quarterly solutions sales targets, increased percentage of solution sales to 35% of overall revenue.• Evaluated and collaborated with 10-12 supplier partners to address services gaps and create solutions where market demand was high.• Managed $20M+ sales opportunity pipeline as well as curated references, proposal content, presentation materials.• Provided service delivery of incubated new offerings during short-term engagements to improve delivery efficiencies and apply lessons learned to sales process.• Developed strong relationships across 16 branch offices and 40-60+ local Account Managers to promote point solutions, talent management teams, and partial or full outsourcing solutions within the services portfolio. • Created practice brand management of capabilities collateral (such as case studies, battle cards, best practices content, and sales kits).• Chosen for the 2020 Women in Business cohort to participate in mentoring others and also receiving executive coaching.
