Meng How Lee Email & Phone Number

Melbourne, Victoria, Australia

• Responsible for registration of participants and conversions into Phase I clinical trials as per eligibility criterias via SalesForce CRM system, ensuring participant success.• Assisting participants with clinical general enquiries and resolving issues promptly, whilst delivering exceptional customer service and building client rapport.• Carried out data entry of participant information and medical history in compliance with Good Clinical Practice and Clinical Data Management.• Spearheading weekend recruitment team of 7 officers, managing inbound calls, outbound calls and other ad-hoc duties.• Involved in the recruitment of over 100+ trials, excelling in KPI’s, conversions and screening rate.• Assisting with feasibility of studies and familiarising with study protocols, inclusion and exclusion criterias.

Melbourne, Victoria, Australia

• Recruiting and communicating with potential participants for Phase 1 Clinical Trials via Salesforce CRM Software.• Attending to e-mails and queries in a professional manner.• Working cohesively in a team-based environment, ensuring that all daily KPI’s are met in an efficient manner.• Managing inbound and outbound calls, whilst building rapport with clients/participants.• Meticulously updating participant data and medical information, ensuring no discrepancies are made.• Assisting eligible participants by conducting screening questionnaires tailored to current Clinical Trials available.• Filtering Clinical Trials that are deemed fit for potential participants according to the study criteria.

Melbourne, Victoria, Australia

• Financial management of billings, excess & co-payments. • Performing Health Fund Checks as required. • Co-ordinating with staff/stakeholders from various departments - i.e. Doctors, Nurses, Managers, etc.• Preparation of admission work for inpatients.• Utilising WebPas Hospital System for data entry and input of patient information. • Conducting follow-up requests, as well as answering and re-directing calls. • Communicating with patients and visitors, accomodating to their needs and requests.• Admissions of Inpatients.• Utilising ZedMed to schedule appointments, assist with billings, inputting patient records and scripts.• Organisation of new patient referrals. • Organisation and Processing of Allied Health day programs.• Assisting with other ad-hoc administrative duties.

Singapore, Singapore

• Dispensary and education of medication prescribed to patients.• Management and entry of patient information.• Liaising with various stakeholders of the clinic.• Registration of incoming patients.• Inventory and stock-taking.• Assisting resident doctor with acute procedures.• Accreditation/Validation of Vaccination Certificates.• Dissemination of Referrals/Memos/Medical Certificates.• Performing ART Tests for travelling and health-screening purposes. • Acceding various ad-hoc administrative duties.• Maintaining infection control, with proper handling/disinfection of equipment and PPE.• Banking and Cash Reconciliation.• Usage of SG iMED systems.• Preparing and assisting with lab requests and results.• Maintaining high quality of service in a high pressure environment with minimal supervision.

Singapore

• Provided administration support via internal HR Systems. • Carried out regimentation and discipline processing and action within assigned units. • Coursework and Selection for Commanders. • Drafting and publishing of Conference Slides for Commanders.• Co-ordinating with Officers and Commanders, managing Regimentation & Discipline and Coursework.• Interacting and liaising with individuals from various departments, acceding workflow.

Bachelor'S Degree, Dentistry, 4.0 Gpa

1) Dental Sciences 2) General Medicine 3) Clinical Practice 4) Oral Health 5) Scientific and Clinical Knowledge/Research

Bachelors Of Biomedical Sciences, Biomedical Sciences, General, First Class Honours

Activities and Societies: 1) Biomedical Society1) Molecular & Cellular Biology 2) Genetics 3) Physiology: Body Systems 4) Epidemiology.

High School, A+

Activities and Societies: 1) Debating 2) Class Head1) Mathematical Methods 2) Specialist Mathematics 3) Chemistry 4) Physics 5) Japanese.