• Develop Training Strategy and Plan for Route 2020 project• Develop and implement of leadership training programme• Provide leadership to the training, development and competence functions• Accountable for the quality of training throughout Route 2020 project • Develop and review the training and competence strategy of Route 2020 project • Identify current skills gaps and forecast future skills requirements and develop strategies and plans to manage them• Develop partnerships with UAE institutions to develop a railway specific curriculum to promote the knowledge transfer agenda and deliver Emiratization programme • Review of CMS to ensure that it remains risk focussed and connected to more generic supervision and management• Work with business leaders to establish framework and plans for staff training to meet organisational goals• IQA for City & Guilds Rail Operations IVQ Center• Trainer/Assessor/Verifier for ILM center

Report to Learning and Development Manager and provide leadership support in his expanding responsibilitiesLead a team of technical trainers and soft skill trainers to deliver learner-centered adult learning to internal and external customers Provide supervision and performance management to team members to ensure their continuous professional development Design and assess City & Guilds NVQ qualifications for Serco Middle East Transport PortfolioDesign, deliver technical and soft skill training for Serco Middle East Transport portfolio

Identify learning need for staff of Serco Dubai Metro, Tram and wider AMEAA transport portfolioDesign and deliver soft skill training and technical training in own area of expertise Provide effective learner centered adult training to internal and external customersResponsible for training evaluation process of Learning and Development Department to ensure quality of training maintained and necessary change is captured Provide detailed individualized feedback on learner`s progress and achievement in accordance with organisational requirements Review and analyse training documentation at regular intervals and provide updates Act as an assessor of the Competence Management System within Serco Middle East transport portfolio Act as verifier of the Competence Management System within Serco Middle East transport portfolio Qualified assessor of City & Guilds NVQ qualifications in Rail Services Identify and undertake opportunities for self-development in line own with Continual Professional Development plan

Responsible for on boarding, internal employee transfer, recruiting and resignation processManage induction workshop for new joinders Identify the training needs and arranging technical training from HQAssist HR director for the employee performance management, team communicationResponsible for the employee Competency & Qualification in Middle East Software Business Unit Support department heads in managing employee attendance, leave and other employee welfare

Conduct manual operation of the train when system requiredMaintain Safe operations of the train, performing operational and emergency duties when requiredCoordinate with Operations Control Centre to ensure availability and punctuality of train servicesLead a team of station agent and customer service agent to deliver a safe, reliable, world class and customer focused station servicesRender all possible assistance to customer in particular those with special needs to enhance customer services and safetyProvide supervision, support to station agent and customer service agent within the assigned station to ensure high standard of performance Act as incident officer when incident occur in the stationResponsible for the effective and safe evacuation of station premises in emergency situationProvid excellent customer serviceHandle all revenue related issued and complaints, conducting inventory of cash and stocks to meet minimum requirements for revenue operationCoordinate with personals involved in maintaining safe and secure environment during normal, degraded and emergency operations