Meng Fei Man Email & Phone Number

Singapore

Singapore

Holmdel, New Jersey, Us

Singapore, Others, Sg

Parsippany, Nj, Us

• Interact directly with customers and the Dialogic extended sales force responding to technical information request, design guidance inquires and problem reports related to the Dialogic hardware and software platforms or generically associated with voice and telecommunication systems.• Provide assistance to customers in the proper design, programming & installation of Dialogic hardware & software platforms.• Record & document customer communications via the issue tracking systems and product defect tracking systems. Documenting customer requirements and inquiries.• Develop tools, documentation (technical notes, whitepaper etc), reference systems, sample & demo code and solution collateral to speed job functions and aid in knowledge transfer throughout Dialogic and to direct and indirect customers.• Responsible for developing and presenting training materials on the development of applications using Dialogic hardware and software product.• Responsible for documenting the defect to engineering, communicating the problem priority to the necessary levels of management, and wherever possible, providing the Dialogic customer with a work around to the reported problem.

• Provides sales and marketing technical expertise support, and also manage and ensure the day to day running of the projects and liaison with customers.• Responsible for responding to technical portion of RPSs/RFIs.• Create robust engineering solutions for our customers that include details required to meet Network standard, costing and implementation time lines for pre-sale order.• Provides demonstrations and presentations of key products, proof of concept, on-site evaluations to customer.• To communicate and help clients understand technical aspects of the solutions as well as value proposition of proposed solutions in order generate up-sale activities.• Provides post sale support e.g. Co-ordinate and escalate support and services.• Take a leadership role in developing peer relationships in present and target customer base and manage the overall customer relationship in partnership with sale.

Shah Alam, Selangor, My

• Participant in tender clarification and communicate with customer in building requirement.• Understand and study the present customer’s requirement and develop win-win proposal to customer.• Present solution design, architecture, configuration and deployment considerations and performance.• Provide demonstrations and presentations of key products, proof of concept, on-site evaluations to customer.• Answering RFQs; providing answers to new questions in RFQs• Provide project management expertise: determine project scope, budgets and time lines.• Direct project teams to develop system design and architecture, testing and collaborate with clients to consistently achieve technical, quality and cost objectives• Develop test plan and procedure, and conduct User Acceptance Test (UAT).• Coordinate, design and conduct system and operational training to end user.

Shah Alam, Selangor, My

• Manages the development of customized Interactive Voice Respond (IVR) system project.• Participant in-house product development – Prepaid and Postpaid Calling Card System.• Using flowchart, prototypes and mock-up to capture client’s requirement and present design idea.• Develop interactive voice respond application and web based application by using different programming language like C/C++, Java, Visual Basic and XML/HTTP• Detailed design, coding and testing of relatively small sized software modules and components to integrate with the product, in order to meet unique requirement.• Perform and prepare usability testing on the delivery system.• Co-ordinate with R&D team to deliver customizes solution based on in house product.• Provide troubleshooting, fault identification, diagnosis, resolution and 24 X 7 technical supports.• Prepare and conduct operational training to end user and customer.