Mengia Zollinger Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Technical project management advising and leading the selection and implementation of a CRM and marketing solution (Zoho).- Leading the complete implementation process from planning, requirements gathering, design, defining a software selection process, software selection & implementation, testing, go-live, and hypercare for the marketing solution in Australia (Zoho Campaigns) and the the CRM solution in Vietnam and the US (Zoho CRM)- Aligning cross-fuctional teams in the pilot countries Australia, US and Vietnam, with the institute management in Indonesia, and marketing, IT security and data protection teams in Germany. - Accelerate marketing and process innovation by guiding and executing new and revised processes within local teams and the CRM system.- Streamlining sales and marketing processes through automation for lead generation, while also defining comprehensive lead management protocols.- Guiding the development of customer retention strategies, leveraging a recommender system to enhance personalized interactions.

Copenhagen Area, Denmark

- Technical project manager, amongst others responsible for a major CRM Go-Live in Americas, Europe and Asia and a data center migration project facilitating the successful application migration- IT architect responsible for developing an application instance strategy, developing several scenarios elaborating how many instances should be kept, the allowed degree of customization and which customers should be served through which instances- Techical business analyst assessing the current process and system landscape to determine gaps to a recommended future landscape

Zürich Area, Switzerland

• Project management incl. effort estimations, time and resource management, solution design, stakeholder management, testing and acceptance management• Vendor management incl. contract management, budget negotiations, and solution design reviews• Analyzing and assessing business requirements for managed services and customer individual products aiming for our enterprise customers• Breaking down high-level business requirements of customers and internal management into technical requirements • Designing solution concepts for products that are mapped in applications for fulfillment, assurance and billing• Bringing together various internal and external stakeholders incl. customers, business units, IT units, test units from Switzerland and India• Reverse engineering systems to extract the detailed product knowledge and process knowledge• Organization and execution of customer trainings and in-house trainings• Handling, clarification and elimination of data quality issues• Serving as deputy for project management, solution design and stakeholder management in case of vacation absences• Introducing new documentation standards to detect and remediate faults at an early stage while providing early feedback to business whether their requirements are met

Zürich

- Planning and execution of IT and regulatory audits within financial services- Project managment for different banks and service provider for banks in Switzerland, UK, Netherlands and USA- General IT controls (GITC), business and application control testing- IT governance reporting- Regulatory audits regarding liquidity of banks, Finma relevant outsourcings, client data confidentiality (CDC) and business continuity management (BCM)- Audit of SIX Swiss Exchange- Third-party reporting (ISAE 3402)- Location analysis of a data center- Relationship building and management with internal and external customers- Leading and on-the-job training of employees

Design of a market, which optimizes the allocation of SPARQL queries using an auction platform, allowing a dynamic pricing within this market.

Zurich, Switzerland

I teached undergraduated students in software engineering and computer science II

I created and maintained Brio reports for the top-management to analyze assets, financial and contract data.

I created a marketing strategy for their rowing robot and implemented a web presence for it

Zurich, Switzerland

I supported the IT and Marketing teams to operate the webshop

Zurich, Switzerland

I teached children from 1.-10. school year in several subjects

Master Of Science (Msc), Computing Science, Master

Bachelor Of Science (Bsc), Computing Science, Bachelor