Mengjia (Emma) Li Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

• Ensured a welcoming client focused environment, which included offering best in class service, in person, over the phone and through electronic communication.• Promoted the brand by engaging clients through the story of Maison Roger Vivier and demonstrating strong product expertise.• Explored and fulfilled customer needs by asking relevant questions, understanding clients’ preferences and presenting related products.• Maximized all sales through mastery of product knowledge and selling ceremonies. • Always Exceeded individual Sales Goals and helped the team to reach store results.• Created customer relationship and managed loyal clientele through strong organization and follow-up skills.• Assisted store manager to implement company policies and complied with boutique operating procedures.• Solved client issues in partnership with the store leader to the benefit of the business.

Eaton Centre

Nordstrom Eaton Centre, Toronto, Canada Oct 2018 – Jun 2019Salesperson, Men’s Shoes• Processed the highest volume and selling per hour percentage increase in the department of 153% by the end of the year 2018.• Provided an overall store experience to customers by having the highest cross-sell percentage in the department.• Achieved personal objectives while putting the team goals to priority.• Utilized customer management system and WeChat to maintain a consistent clientele base. Acquired new customers and retained loyal clients, as well. • Regularly came shits on time with a positive attitude and was always in the know about new services and product around the store by attending all educational seminars and elevating opportunities.• Proven problem-solving skills with all customer service issues.• Worked with the team to keep the department “runway ready,” which includes the display, re-merchandising, stocking, price markdowns, merchandise transfers and light cleaning.

7500 Woodbine Ave.

489 College Sreet

11 Sims Crescent

• Answered 30 phone calls on average each day and provided general information to clients• Maintained long-term customer relationships by identifying best solutions and seeking chances to promote products and services• Organised and archived employee profile folders in both hard copy and electronic records• Recorded employee absenteeism and monitored scheduling• Arranged for job vacancies posting, updated the Company’s website• Assisted Marketing Department in organising company clients and sub-contractors information with performed projects accordingly• Trusted with handling cash up to $500• Supported financial department with daily transaction receipts and accounts receivable tasks• Announced and implemented new policies and regulations• Typed and proofread correspondence, forms, and wording of designing jobs• Monitored deadlines and progresses of 8 to 10 graphic designing tasks per day• Followed up any graphic designing jobs that are ongoing and confirmed details with clients before printing• Oversaw production for design jobs including: placing printing orders with various suppliers and keeping track of orders; preparing “pick-up list” once the order is ready; resolving any concerns with printing materials, deadlines, and printing quality• Trained new employees in computerized bookkeeping and use of office equipment • Provided other administrative duties and support as required including reports, meeting organization, luncheons, and special functions

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

•Management Information Systems •Accounting for Decision Making •Quantitative Analysis •Economic Environment of Business •Financial.

Bachelor Of International Accounting, Accounting