• Administering online surveys to customers to collect feedback• Analyzing survey results to identify trends and insights• Drawing meaningful conclusions and recommendations from the data

• Coordinated cross-functional collaboration with diverse teams to deliver strategic business solutions for LLMs and integrated BI platforms, and established an efficient communication habit for actively solving problems. • Developed efficient SQL queries to address business inquiries and presented informative Power BI reports with key findings to stakeholders to enhance the decision-making processes. • Conducted root cause analysis and implemented solutions in Python scripts for AWS Glue and Lambda, resulting in a 5% reduction in error rate for the automated ETL pipeline in one scenario. • Optimized the logic of SQL procedures in the DBMS, achieving a 30% decrease in data redundancy, enhancing overall ETL pipeline efficiency alongside AWS improvement.

• Provided insights on the audience targeting for business owners through a Google Analytics dashboard, consisting of customer acquisition, demographics, and behavior analyses• Designed the market research survey, boosted conversion rate by 3% during the survey distribution, and implemented data prep and cleaning in Excel • Performed ad-hoc analysis with complicated but well-structured SQL queries on survey data and visualized the cleaned data through Tableau• Advised the influencer promotion and conducted A/B testing on the engagement metrics, and presented the test results using Microsoft 365 (Excel, Word, PowerPoint, OneDrive)

• Implemented behavior reduction and skill acquisition treatment plans with the supervision of the Board-Certified Behavior Analyst with a great attitude toward instructions and feedback• Mastered data collection and data management in Excel and the company’s online database system• Self-taught data visualization in Excel and assisted my BCBA in conducting analysis through bar charts, histograms, line graphs, and scatterplots

• Collected competitor’s data with web scraping, built an automated pipeline for data gathering, and conducted a pricing analysis to determine the optimal price point for a winter camp project in Python• Visualized the partner business campaign’s data with an interactive dashboard using Power BI and contributed to the decision-making process with great storytelling and presenting skills• Utilized formula functions and pivot tables for basic data analysis and presentation in Excel and conducted data cleaning before exporting Excel to Python or Power BI