Mengling Chen Email & Phone Number

Toronto, Ontario, Canada

Toronto

Lead Program Manager for Canada's largest airline's CX program, which measures customer satisfaction from flight check-in to baggage claim, in order to support business decisions regarding operations.- Delivering in-depth reports on a monthly schedule, tailored to meet the specific needs of the client’s stakeholders.- Day-to-day management on the Qualtrics.

Toronto, Canada Area

Managed a large CX tracking study for a “Big 5” bank client.Designed and executed surveys, analyzed the data, and created reports with insights and recommendations for clients.

Toronto, Canada Area

Toronto, Canada Area

Thornhill, ON

• Transforming an Engineering Library into a flexible and queryable database accessible to Excel users, with the goal to consolidate engineering calculations and prevent errors
• Developing the Engineering Library on the properties and functions of Thermodynamics for a client company that transforms solid waste into fuel
• Programming engineering functions with MS Excel Macros to create trendable data that highlights the client’s plant performance
• Collaborating with a Professional Engineer to streamline, structure, and document a number of Engineering processes such as Heat Balances and Performance Metrics
• Documenting one centralized source of reliable and complete operating manuals on key Engineering routines and functions

Brampton, ON

• Designing and creating virtual goods for GaiaOnline.com, a gaming and social networking website
• Painting digital clothing and accessories using Photoshop CS5 and graphics tablet
• Presenting to clients the design process from preliminary drafts to polished artworks
• Coordinating teams globally to fulfill creative project demands that drive customer satisfaction
• Managing end-user experience to ensure total quality in technical and artistic deliverables
• Troubleshooting and rectifying problems in the Virtual Items Database

Toronto, ON

• Designed a Waste Water Recovering system with a team of Industrial Designers and Electrical Engineers, to combat the global energy and water shortage by retrieving heat energy and recycling water
• Used Solidworks to generate different views of 3-D models, and converted the models into annotated engineering drawings, for inclusion within a user manual and patent registration
• Built process flow diagrams with MS Access and Powerpoint, to clarify the system requirements for Electrical Engineers
• Analyzed components within the Waste Water Recovering system to solve functional problems and improve energy efficiency
• Researched new water filter methods and materials, and recommended best alternatives to meet the quality and cost constraints
• Developed a business case, literature review, and benchmarks to justify project feasibility

Waterloo, Ontario, Canada

• Communicated, tracked, and organized software defect reports to achieve project deliverables
• Generated project status and summary reports for the Software Development Team, with the use of MS Project and Excel
• Presented project goals, action items, and software issues during team meetings, in order to ensure compliance with the user expectations.
• Trained a new intern by writing a job manual and by setting goals and timelines, and also taught new processes and procedures to many team members by hosting demonstrations
• Updated and coordinated resources such as space planning, budgets, headcount, and test device distribution
• Recorded weekly project meeting minutes, and communicated the condensed transcriptions to teams and stakeholders

Master Of Engineering, Mechanical And Industrial Engineering

Certificate in Entrepreneurship, Leadership, Innovation and Technology in Engineering (ELITE)

Bachelor Of Applied Science And Engineering, Engineering Science, Mechanical & Industrial Engineering

Activities and Societies: Professional Experience Year (Co-op); Residence Secretary, Treasurer, and Recreations Volunteer; Engineering.