• Develop department wide reports on progress• Develop long term goals for the department• Implement department wide procedures

• Sourcing potential candidates through online channels.• Plan and make interview and selection procedures, including screening calls, assessments and in-person interviews• Design job descriptions and interview questions that reflect each position’s requirements

• Handling administrative requests and queries from senior managers.• Assist in the preparation of regularly scheduled reports.• Update and maintain office policies and procedures

• Building and executing social media strategy through competitive and audience research platform determination, benchmarking and audience identification• Setting up and optimising company pages within each social media platform• Moderate all user-generated content in line with the moderation policy for each community• Create editorial calendars and syndication schedules

• Ensuring all operations are carried on in an appropriate, cost-effective way• Improving operational management systems, processes and best practices• Perform quality controls and monitor production KPIs• Recruit, train and supervise staff