Menna E. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Design test plans, scenarios and determined standards for product quality and readiness.• Document software defects, report defects to software developers and collaborate to resolve them.• Design and develop automated UI tests using Selenium, WebdriverIO, and CypressIO frameworks.• Conduct backend testing using SQL queries and automated testing tools.• Perform REST service testing and automate API tests using Postman and GraphQL.• Use AWS services such as EC2, S3, and Lambda to support testing efforts.

Vancouver, British Columbia, Canada

•Provided technical expertise to support the sales of IFS's SaaS product.•Developed and maintained a deep understanding of IFS's SaaS product and relatedtechnologies.•Met customer needs consistently, identifying system requirements, planning productconfigurations and delivering expert technical presentations.•Worked closely with sales teams to develop proposals and solutions for clients.•Conducted product demos and delivered technical presentations to clients.•Participated in client meetings and responded to technical questions and concerns.•Collaborated with product development teams to identify areas for improvement and newfeature development.

Toronto, Ontario, Canada

•Collaborated in the implementation and ongoing maintenance and support of Univa'swebsite (acquired by Altair).•Developed and implemented digital marketing strategies, including email marketingcampaigns and social media marketing campaigns.•Conducted A/B testing and analyzed website traffic using Google Analytics to improve website performance.•Managed website content and optimized website SEO for better search engine rankings.•Developed and implemented user experience (UX) design strategies to improve websiteusability.•Collaborated with cross-functional teams to ensure website content was aligned withbusiness objectives.

Halifax, Nova Scotia, Canada

•Provided first line technical support to end-users via phone, email, and chat.•Resolved technical issues and escalated more complex issues to second and third linesupport teams.•Maintained accurate records of all support requests and their resolution status.•Worked with cross-functional teams to ensure software and hardware systems were workingeffectively.•Created and maintained technical documentation and user guides.•Provided training and support to end-users.

Cairo, Egypt

•Generated new business opportunities through outbound prospecting and lead qualificationacross North and West Africa Region.•Conducted discovery calls with potential clients in French speaking countries to identify theirbusiness needs.•Developed and maintained a deep understanding of IBM's products and services.•Worked closely with sales teams to develop proposals and solutions for clients.•Conducted product demos and delivered presentations to clients.•Collaborated with cross-functional teams to develop and implement effective sales strategies.

Stuttgart, Baden-Württemberg, Germany

Worked closely with PhD students to evaluate and assess the performance of software defined networks (SDN) based publish/subscribe middleware