Menna E. Email & Phone Number

Vancouver, British Columbia, Canada

• Design test plans, scenarios and determined standards for product quality and readiness.
• Document software defects, report defects to software developers and collaborate to resolve them.
• Design and develop automated UI tests using Selenium, WebdriverIO, and CypressIO frameworks.
• Conduct backend testing using SQL queries and automated testing tools.
• Perform REST service testing and automate API tests using Postman and GraphQL.
• Use AWS services such as EC2, S3, and Lambda to support testing efforts.

Vancouver, British Columbia, Canada

• Provided technical expertise to support the sales of IFS's SaaS product.
• Developed and maintained a deep understanding of IFS's SaaS product and relatedtechnologies.
• Met customer needs consistently, identifying system requirements, planning productconfigurations and delivering expert technical presentations.
• Worked closely with sales teams to develop proposals and solutions for clients.
• Conducted product demos and delivered technical presentations to clients.
• Participated in client meetings and responded to technical questions and concerns.

Toronto, Ontario, Canada

• Collaborated in the implementation and ongoing maintenance and support of Univa'swebsite (acquired by Altair).
• Developed and implemented digital marketing strategies, including email marketingcampaigns and social media marketing campaigns.
• Conducted A/B testing and analyzed website traffic using Google Analytics to improve website performance.
• Managed website content and optimized website SEO for better search engine rankings.
• Developed and implemented user experience (UX) design strategies to improve websiteusability.
• Collaborated with cross-functional teams to ensure website content was aligned withbusiness objectives.

Halifax, Nova Scotia, Canada

• Provided first line technical support to end-users via phone, email, and chat.
• Resolved technical issues and escalated more complex issues to second and third linesupport teams.
• Maintained accurate records of all support requests and their resolution status.
• Worked with cross-functional teams to ensure software and hardware systems were workingeffectively.
• Created and maintained technical documentation and user guides.
• Provided training and support to end-users.

Cairo, Egypt

• Generated new business opportunities through outbound prospecting and lead qualificationacross North and West Africa Region.
• Conducted discovery calls with potential clients in French speaking countries to identify theirbusiness needs.
• Developed and maintained a deep understanding of IBM's products and services.
• Worked closely with sales teams to develop proposals and solutions for clients.
• Conducted product demos and delivered presentations to clients.
• Collaborated with cross-functional teams to develop and implement effective sales strategies.

Stuttgart, Baden-Württemberg, Germany

Worked closely with PhD students to evaluate and assess the performance of software defined networks (SDN) based publish/subscribe middleware