- leading the community managers and moderation teams- Linking engagement analysis data to client for action- Overlooking the marketing calendar, content strategy and weekly/monthly reports- Research competitors and provide suggestions for improvement- Managing a high volume of daily social media posts- Serving as the main point of contact between client and agency for all requests- Managing a large team of moderators that handled a mega account in retail industry- Mentor, train new team members- Leading teams on continuous design for FAQ sheets, scripts, product and promo knowledge, complain/inquiry classification and management, as well as captions and campaigns performance reports- Safeguarding quality control

- Content creation & preparing digital calendars - Community management- Collaborating and briefing the designers team with the marketing calendar to deliver creative campaigns in a timely manner