• Managing aspects of customer service Priority, business policies, processes, operations & compliance norms.• Driving service quality across priority team.• Driving team for cross sell target.• Greet Priority clients, assess their needs and execute the clients KYC.• Maintain financial accounts by processing customer adjustments.• Open and maintain customer accounts by recording account information.

• Respond to client’s inquiries and concerns promptly and with courtesy.• To ensure that the branch provides excellent quality banking service to all customers.• Greet clients, assess their needs and execute the clients KYC.• Manage walk in clients, queuing system, marketing and materials in the branch.• Promote and educate clients on e-banking services.• Orient clients about required service unit.• Fulfil opportunities to cross sell bank products and services to existing clients and referrals.• Support clients in filling documents/ applications.

Provide splendid customer services to customers in a friendly and courteous manner at all timesHave sufficient knowledge about the banking products and services and respond to all inquiries accordinglyImprove customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delayEnsure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging dutiesInform and suggest new banking products to customersProvide information to customers on their account status and account balancesOpen new bank accounts according to laid down rules and guidelinesSuggest effective ways through which the bank can promote its products and services and increase customer satisfactionProvide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactionsParticipate in marketing and awareness campaigns in the bank to create an enlarged customer baseEstablish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfactionEnsure that customers’ confidential information is properly protected and only used for official purposesBe involved in performing some financial related and marketing transactionsChannel complex customer complaints and challenges to the right quarters for effective resolutionContinuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.

Managing a portfolio of accounts.Using contacts to generate new business.Engaging in project management duties.Delivering presentations.Attending meetings with clients.Maintaining good relationships with clients .Operate as the lead point of contact for any and all matters specific to your customers.Build and maintain strong, long-lasting customer relationships.Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.

Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards.