Daniel Menna Email & Phone Number

Managing team of 10+ agents. Leading projects from inception to implementation and post implementation support. Managing department goals and budgets. Managing trends and performing root cause counter actions. Innovating standard operating procedures for customer service department.

Supervising and coaching team of 10+ team agents to reach our department goals. Resolving escalated issues and calming upset customers. Improving overall performance and productivity of the department by streamlining reporting, processes, and procedures.

Training new customer service representatives. Analyzing calls, chats, and emails of agents for quality assurance. Developing new training material and improving existing training material. Continued training and education for staff.

Resolving problematic situations with customer’s orders. Providing technical advice on products. Assisting customer service representatives.

Writing customer tunes to specifications under strict quality control standards. Interpreting data log files to diagnose and solve vehicle malfunctions. Sales of all tuning related products.