Menno Kuiper Email & Phone Number

Apeldoorn, Gelderland, Nederland

As Manager Operations Bridge, I lead multiple teams responsible for ensuring the continuity of our IT services, which are essential to the Tax Administration, Benefits, and Customs. These teams specialize in areas such as event handling, monitoring, automation, and data analytics, alongside process managers for Change, Incident, Problem, Event, and Lifecycle Management.My focus is on ensuring the continuity and reliability of our IT services by driving innovation and automation within our processes. I facilitate the growth and development of my team through targeted coaching and by fostering an environment where collaboration is central. Additionally, I actively work towards achieving strategic goals, such as implementing advanced monitoring solutions within the IT infrastructure of the Tax and Customs Administration.

Kwintsheul, Zuid-Holland, Nederland

Kwintsheul, Zuid-Holland, Nederland

As ICT manager at Van der Knaap, I am a coaching leader who is strong in setting out frameworks within which the team and employees can achieve the best results. My main tasks include determining the company's IT strategy, professionalizing the IT facilities, selecting and implementing new technologies and managing the IT team.I work closely with other managers and stakeholders to improve business processes and drive efficiency through the implementation of innovative technologies. I take into account the business goals and the needs of the users. An important aspect of my work is ensuring the security and reliability of the ICT infrastructure.I encourage my team members to continuously improve their skills and to stay abreast of the latest developments in the field of ICT. By setting clear frameworks and promoting independence, I motivate my team to do their best work.

Zoetermeer, Zuid-Holland, Nederland

In this role, I managed and was HR responsible for three teams, totalling 23 FTE. The International Business Service was the Network Operations Center of KPN International. Open 24x7 for 365 days per year, they monitored all alarms and were responsible for resolving all errors and outages on the managed services for our customers, such as the Wide Area Network and Firewall services.The Service Management team consisted of three professional service managers, responsible for a variety of large enterprise customers and working on the customer satisfaction in assisting them where possible, including regular reporting on SLA's and KPI's.The Sales Support team was responsible for all quote related and administrative actions, supporting all Sales colleagues in their daily business.Outside of the regular HR responsibilities, another large part of my job was navigating the teams through the new way of working after a part of KPN International had been sold to an American telco company. The teams that I managed had remained with KPN International and needed to be integrated into the larger KPN National organization. In this highly political landscape, I managed this integration of these teams, including the processes and systems.

The Hague Area, Netherlands

Senior Project manager for implementation of WAN-networks and value-added service for Corporate customers.We deliver a wide range of WAN-networks (IP-MPLS, SDH, WAVE, IPT, Ethernet, Next Gen) and value added services such as WAN optimalization, Firewall, SIP Trunking/VOIP and Video Conferencing.Responsibilities:* Coordinate and follow the implementations of customer- and internal projects.* Responsible for staying within project budgets.* Planning and follow-up of the project related activities.* Managing and organizing the assigned project teams, internal and external.* Inspection & control of Field- and third party activities.* Maintain customer relation during implementation phase.* Report project progress to Customer and Senior Management.* Monitor internal processes and procedures.* Functional SAP application management (workflow management).

The Hague Area, Netherlands

Responsible for leading a team of 18 project managers and responsible for implementing a tactical strategy to develop professional project management within KPN International.

The Hague Area, Netherlands

Project manager for implementation of WAN-networks (IP-MPLS, SDH, WAVE, IPT, Ethernet, Next Gen)* Coordinate and follow the implementation of customer- and internal projects.* Planning and follow-up of the project related activities.* Maintain customer relations during implementation phase.* Control and report project progress.* Organize regular follow-up- and progress meetings & conference calls with customers.* Monitor internal processes and procedures.Teamleader:* Operationally responsible for 8 (sr.) project managers;* First escalation point for customers, suppliers and internal departments;* Work on several process improvement projects within the department;* Maintain a steady and flexible team within the high-demanding International telecommunications world.

Spijkenisse Area, Netherlands

Scrobby is a company started in May 2013 dedicated to becoming the best and most customer focused store in the Benelux for scrapbooking and assorted hobby items.With wholesale partnerships in different continents, we offer a wide variety of products for the scrapbooking market. With the lowest prices in the market, true customer service and a drive for efficiency we aim to be the #1 in the the Netherlands and Belgium.Responsibilities:* Commercial/Relationship management with our wholesale partners and suppliers* Logistics management* Commercial and technical management of the webshop* Development and execution of Search Engine Optimization (SEO) and Search Engine Advertising (SEA) strategy* Content, usability and conversion optimalization* Social media marketing* Category and merchandise management

The Hague Area, Netherlands

Employed as Interim Professional Information and Communication Technology and detached to other companies to complete (specific) projects over a longer period of time.

The Hague Area, Netherlands

* In support responsible for the entire change proces (ITIL) for the Defensie Telematica Organisation (who is responsible for the Information Technology for the dutch Department of Defense).* Take part in the Change Plan Board and Change Advisory Board meetings as (support for the) Proces Manager Change.* Linking pin between proces- and projectmanagement.* Took part in the project for the installment of a new department partially in charge of Immigration and Naturalisation (DT&V).

Spijkenisse Area, Netherlands

* Functional and technical application manager of MS Office 2000 suite.* Functional and technical application manager of Document Management System.* 3rd line support engineer.

Spijkenisse Area, Netherlands

* Operational management for the support engineers.* Quality control.* Functional and technical application Manager support desk application.* Functional and technical application Manager MS Office 2000 suite.* MS Office 2000 suite template building.

Spijkenisse, Zuid-Holland, Nederland

Post Bachelor Business Administration

Nlp Business & Leiderschap Practitioner

Activities and Societies: 12 day training

Power Bi Fundamentals

Cloud Fundamentals

Professional Scrum Product Owner

Practitioner Lichaamstaal

Education record

Managing Professionals

Activities and Societies: 6-day training

Effective Communication

Activities and Societies: 6 day training

Cisco Certified Network Associate (Ccna), Cisco

Microsoft Certified Database Administrator (Mcdba), Microsoft

Microsoft Certified Systems Engineer (Mcse), Microsoft

Prince2 Foundation

Vmware Certified Professional (Vcp), Vmware

Citrix Certified Administrator (Cca), Citrix

Itil Foundation, Itil

Certificate Of Advanced English, Cambridge

Network+ Certified Professional