Menno Lagas Email & Phone Number

The Hague Area, Netherlands

- Ondersteunen van (Rijksbrede) projecten, onderzoek directies en de stafdirectie. - Bijdrage leveren aan onderzoeksrapporten. - Coördineren en organiseren van evenementen, trainingen en netwerken.- Content beheer interne websites en portalen. - Supporting (Government-wide) projects, research management and staff management.- Contribute to research reports.- Coordinate and organize (network-)events and training courses.- Content management of internal websites and portals.

The Hague Area, Netherlands

Development of interactive learning modules and advising on innovative instructional learning based strategies for a variety of corporate companies. (TATA Steel, BAM Group, Nutricia, Facilicom, Aviko, etc.)Organized and presented workshops and F2F software trainings to HR personnel and management. Successfully implemented several projects such as VR integration, customer feedback reporting and adaptive learning.

The Hague Area, Netherlands

Global logistics, communications and Learning Event Management on behalf of L&D within Shell and related international organizations. Including supporting of technical Learning based in Rijswijk as a part of the Projects & Technology organization.Learning Event Management is part of Country HR Operations organization within Shell and set up to provide a high quality, on time, seamless learning event management service. Highlights and examples: Successfully completed a comprehensive insourcing/outsourcing project of the learning delivery model, involving continues project- and change management over a 6-month period. Performed an extensive and seamless course portfolio transfer to an external vendor as part of the outsourcing project without any disruptions in service and L&D operations. Provided virtual and on-site support to coordinate the necessary details with internal and external vendors and ensuring customer’s requirements are met. Maintained excellent working relationships with learning advisors and portfolio managers as well as international stakeholders.

Rotterdam Area, Netherlands

Responsible for all logistics related to running local trainings and managing the LMS for e-learning and face to face sessions. Providing high-quality learning event management and learning administration by effectively coordinating logistics, communications and finances. Providing project support to the Learning and Development team on innovating and improving skill management processes.

The Hague Area, Netherlands

Responsible for the management, development, initiation, co-ordination and evaluation of e-learning projects for internal and external channels. Delivered multiple international projects with focus on improvement, growth and reputation for the international e-learning platform T-Mobile Academy and other commercial projects. Proven experience in defining and delivering according to agreed quality criteria and effective expectation management on budget control. High responsibility for commercial projects that impact the entire customer base (for example, new high profile device introductions). Excellent trouble shooting and ability to lead teams to the end goal. Highlights and examples: Enabled commercial deal for introduction of the first iPhone by ensuring 3500 end users (internal and external) to qualify to be eligible to sell the device according to the manufacturers requirements. Designed and implemented the development of performance assessment tests for sales and service employees (1500+) during large product launches or process changes. Initiating training plans for specific target groups for measurable skill improvement in different areas.

The Hague Area, Netherlands

Delivery of technical support to business customers both inbound and outbound specialising in the market demand with the emergence of the first Smartphone's and data usage. Managed the projects specialising in emerging technologies like M2M to ensure high customer experience. Development of handset manuals for high end devices for internal and end-customer use on www.t-mobile.nl Development and delivery of F2F trainings and presentations to customer service and shop employees resulting in improving the technical skills on service delivery.

The Hague Area, Netherlands

Specialist business advisor for Large and Corporate Enterprises. Head hunted internally due to excellent transferable skills, second employee within business support who participated in the successful roll out of the whole business call centre. Promoted to the highest role within business support which led to the opportunity of technical support specialist.

The Hague Area, Netherlands

Responsible for customer service related support to end-customers for both the consumer and business market.

Rotterdam Area, Netherlands

Coordinating and planning scheduled maintenance to the cable network of UPC Netherlands, Chello internet services and UPC digital telecommunications. Responsible for managing the RFS database on newly planned broadband internet roll-out for broadband internet in Rotterdam and surrounding areas.

Certified Prince2 Practitioner, Project Management

Certified Prince2 Foundation, Project Management