Mannix Enoch Email & Phone Number

Las Vegas, Nv, Us

Summerlin, Las Vegas, Nevada, United States

Earnestly assess customer financial information for foreclosure alternative programs while performing loss mitigation risk assessments based on credit rating, DTI, and other specific risk factorsAssisted with transitioning over 100K modifications during the height of the pandemicResolve on average 25 customer contact inquiries per day, resulting in a 25% increase in customer retention Exceed daily individual and team goals by maintaining 95% Quality Assurance and 90% Production SLA Assigned a team leadership role as a subject matter expert to assist an 8–10-person team that attributed to decreasing escalations by 5% Broadened department’s overall adherence by consistently maintaining a daily minimum rate of 95%Tapped to take on dual role as a modification and assumption specialist due to ability to efficiently multi-task, resulting in a 3–5-minute reduction in customer hold timeProvide Simple and Qualified Assumptions based on investor guidelines such as USDA, VA, FHA, FNMA and FHLMCIntegral part of completing over 700 assumptions over a 9-month timeframeContributed to decreasing the department’s overall call volume abandonment rate to less than 1%Engage in providing a relatively seamless end to end process, allowing an expedient and exceptional customer experienceConsistently receive stellar performance reviews to date

Newbury Park

Led business development and marketing efforts to introduce new and enhanced products into specialty markets, resulting in a customer base expansion Contributed to the implementation of promotional programs that optimized revenue levels by 35% for America’s fastest growing TV, internet and Voice CompanyKey Accomplishments & Results:Proven 98.7% installation success rate with a 99% retention rate resulting in over $200,000 inannualized revenueConsistently recognized for providing exceptional customer satisfaction resulting not only in customer service awards, but numerous referral salesProvided alternative customized packages for transitioning customers, resulting in a 100% retention success rate with renewed customer satisfaction

Simi Valley, Ca

Rose through the ranks of leadership to ascend to the role of Assistant Vice PresidentManaged a high production team of short sale and deed-in-lieu associates specializing in bankruptcies, subordinate liens and charge offs under various investor programsLed a 180-day aged FHA DIL project resulting in a 98% completion of 220 files over the course of 18 months, ultimately reducing millions in HUD related finesEffectively contributed to increasing QA by 0.3% from 97.8% to 98.1% within a 30-day period by streamlining the team’s audit review process, simplifying it to reduce cycle timesAchieved and exceeded department’s Kept Informed Routines by consistently maintaining a score of 100% customer contact during entire tenure as a team leader

Simi Valley, Ca

Within a 1 year period, promoted to a Corporate Officer after a proven track record of effective leadershipTasked with ensuring seamless SS and DIL department operations via design maps and flow charts that illustrated a simplified process to meet industry standards and benchmarksLed the team approval and implementation of Consumer Financial Protection Bureau (CFPB) policies and procedures to mitigate potential risk while ensuring resources and tools were fully utilized to remain in complianceEffectively managed a pipeline of communication with realtors, attorneys, and borrowers in accordance with all regulatory, banking and investor guidelines

Simi Valley, Ca

Collaborated and led an exceptionally talented team of associates who executed root cause analysis explaining delays in loss mitigation processing, resulting in reduced claims resolutionSpearheaded the enhancement of team productivity, leading to the consistency of meeting and exceeding department goals related to QA, KIR and SLAsAcknowledged escalated cases within 24 hours of receipt, providing resolution within 20 calendar days after comprehensive researchLeading improved productivity efforts resulted in several achievements such as: • SS: Top Production Team: 1st Place • SS: Ranked # 1 of 10 Managers in Production and Aged Reduction• SS: Aged Reduction contest winner with a 25% reduction on 61-90 and 12% on 91+ files• SS: Aged Reduction contest winner with a 20% reduction on 61-90 and 10% on 91+ files • SS: Highest number of decisions; with Highest Qualified ratio of 52%• DIL FHA: Highest Number of Closings per person for 3 months• DIL FHA: Lowest Average Cycle Time (65 Days) of Approved• Global Recognition Award: Silver; Leading team to exceed department metrics• Global Recognition Award: Gold ; Manager of the Month for 2 months

Greater New York City Area

Successfully led a 16-person team of direct reports across six regional facilities along with vendor management for the entire companyCreated and managed a $3.4M budget focused on infrastructure that included operating costs, capital spend, maintenance and project managementIdentified process gaps which led to the development and implementation of new processes which improved operating efficiency and service quality, resulting in a 40% increased throughput Tasked with acquiring new business partners as well as cultivating current relationships, which included contract negotiation and project management Served as company’s liaison to regional officers and business partners, ensuring gapless customer service both internally and externally

Greater New York City Area

Responsible for the timely implementation of marketing and sales reports to upper management relating to vendor and affiliate bank programs Collaborated with the VP of Marketing to create a comprehensive sales plan in my 2nd year as a business analystPartnered with IT leadership to create an automated policy renewal calculation for over 30 sales agents by restructuring the compensation structure, resulting in an annual savings of over $100kAwarded the 2003 SBLI USA's President's Award for outstanding overall performance

Greater New York City Area

Tasked with researching and presenting trade data account reconciliations for back-logged trade settlements and assisting with clearance resolutionContract renewed 4 times over, due to an exceptional record of timely, competent and professional performanceDrove daily operations by cross-referencing and updating new account entries with current account information Responsible for the retrieval of emails, faxes and mortgage statements in order to address and resolve client requests pertaining to coupon and interest claims

Greater New York City Area

Performed territory management with the responsibility of increasing sales, introducing new products, securing merchandise agreements, and maximizing visibilityIncreased market presence and shares by 20% while merchandising product lines at wholesale and retail accountsDeveloped a high-level understanding of the market which led to new business generation via networking activities and creative marketing plans implementationConsistently worked within strict advertising budgetary guidelines, coming in at or below budget threshold