Beena Menon Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Senior Manager anchoring training operations of the organization in the DEI (Diversity, Equity and Inclusions) space.

Chennai, Tamil Nadu

Founded and heading operations of an independent holiday consulting company, targeting niche customers seeking customized holiday. In charge of travel planning and operations, customer service and revenue management.Generated revenue to break even after 2 years of operations while achieving a 40% year on year revenue growth rate.Achieved high customer retention of 80% in the form of repeat bookings and referrals. Developed and managed business relationship with over 100 vendors across 85 countries.

Chennai, Tamil Nadu

Responsible for entire back- end operations of travel services of the company from sourcing vendors across the global to customizing the product to client requirement.Managed efficient handling of customer requirements and oversaw post holiday customer complaints resolution. Reduce complaint from 1 in 20 to 1 in 50.Leveraged vendor relationship to increase profit margin per customer transactions from 8% to 14%

Headed a team of 10 executives handling end to end operations of thee travel services team, focusing on high profile clients and VIP guests. Trained and developed a team which consistently achieved 8-10%higher than the annual target, with cross functional teams for achievement of targets.Handled vendor management, negotiation and coordination for both domestic and international segments. Coordinated customer response management with IT, and handled escalations and conflict resolutions with clients.Responsible for maintaining MIS, team closures and generating monthly reports, as well as recruitment, induction and product training within the company.

Chennai, Tamil Nadu

Managed travel assistance, ticketing and promotion of packages for domestic and international holiday packages.Handled vendor management and negotiated tie ups with domestic vendors.Set up operation for member management, complaints and escalation.

Kochi, Kerala

Responsible for complaint handling and resolution. Was handling customer complaint escalations which were unresolved at the call center and reached the circle head. A high pressure, time consuming assignment that required a high level of patience and communication skills to resolve the issues. A real learning opportunity and exposure service recovery and customer satisfaction.

Chennai, Tamil Nadu

A small leather goods manufacturer and export companyResponsible for client servicing, vendor coordination and dispatch of consignments

Secunderābād, Telangana

Handling domestic & international reservations. Promoted as Counter supervisor for the travel division in June 1993.