Sandeep Menon (He/Him) 🇮🇳 Email and Phone Number

 Senior Subject Matter Expert (SME) responsibilities include support in peer-to-peer forums with customer representatives, other vendors and operational integrator (OI). To ensure that supported BCP/DRP’s are in place, adequately documented, reviewed, updated and tested in accordance to contractual obligations so that the contractually agreed service levels are met therefore avoiding potential penalties for non-compliance. Exceed SLA targets by driving service management disciplines around incident, change, and problem management Perform the standalone, Annual, Integrated Simulated Disaster (ISD) DR test to the landscape that had been subscribed to DR solution so that it fulfill the compliance of the contract. Create the DR activity in the Checklist/Run-book for the DR Activity and then validate it with the engineering team or service line. Raise change ticket to perform the DR activity and follow up on the change ticket to ensure the DR activity got approve. Direct life-cycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, application dependency maps, run books, patching schedules, overall solution architecture document, recovery strategies / plans and contract change Schedule the business call with the customer to understand their requirement and update the DR planning progress. Walk through with the engineer for understanding the DR activity and ensure the DR activity step able to perform. Ensure the RTO meets the DR solution that the customer had subscribed for their landscape. Create the post test report, DR plan document and update the record for the application that tested the DR. Follow up on the permanent solution apply on the issue happened during the DR test and ensure the problem ticket is create to get record the remediation. Perform the documentation review and follow up the customer sign-off. Update the weekly reporting to the high management.

The project involves implementation and support of Disaster Recovery Management and Business Resiliency for Investment Bank. Have overall 8 yrs. of experience in Disaster Recovery and Business Resiliency.Responsibilities:  Consulting engagement on managing and optimizing Disaster Recovery & Business Continuity Process for Client Business and Technology Services and handling team of 4 members. for performing Disaster Recovery exercises for Data Centers in Australia Preparing Asset Criticality Assessments for new and other banking assets which are being introduced or upgraded in bank after reviewing Technical Solutions Overview document in consultation with IT Solution Architects. Liaising with Client Project & Business Stakeholders on performing Business Impact Analysis by evaluating internal & external factors, regulatory compliance requirements, financial loss to Business Developing and executing Business Continuity Plans for various processes and functions, Review/update existing plans and procedures at regular intervals Conduct periodic testing of business continuity. Document the results of all tests and exercises and identify any recommended enhancements to the Business Continuity Plans and Procedures Work very closely with the business to understand their needs and supporting Business Managers in identifying and managing service issues and proactively identifying improvements Evaluating Disaster Recovery Plans and ensure the requirements pertaining to Disaster Recovery are adequately covered in Plan such as RTOs and RPOs and the required steps to attain those. Coordinating with Client Service Managers and Technical Leads to carry out Disaster Recovery exercise and ensure the required RTOs and RPOs as defined in the DR Plan are met. Providing DR exercise Reports to Client Stakeholders and IT Asset owners on success or failure of DR exercise and recommended actions.

Reinforce the need for a Business Continuity program, resilience strategies and verify recovery objectives are sufficient to recover the business as identified by the organizations requirements. Facilitate the Business Continuity Management testing program for Technology Divisions. Work with business departments to understand test objectives, scope and assist in the execution of the test* Assess the business continuity implications of proposed technological or organizational changes. Coordinate revisions to existing business continuity plans or procedures through change control methods* Drive visibility of existing business continuity programs through training, information sessions and exercises* Mature existing corporate wide business continuity programs across multiple teams and discipline while maintaining audit readiness.* Drive emergency management responses using the Dialogic RNS system structure.* Design and administer recovery support and direct business resumption staff during a disaster in the implementation of response and alternate operating strategies* Monitor changes to the systems in production to ensure system integrity at the disaster recovery site.* Provide onsite support during DR tests. Partner with technical and business users internally during the planning, execution and post test phases. Prepare post test summary reports for senior management.* Support continuity initiatives through the constant revision/updates of disaster recovery plans and initiatives.* Utilize project management skills to plan, organize and direct the testing of emergency response, recovery support, and business resumption procedures.* Distribute and update emergency procedures to reflect changes in staff size, location, organization and home office facilities.

Member of the Global Technology RMG Infrastructure team, responsible for designing and supporting Infrastructure of non captive centers of the firm in the APAC region for ITO & BPO Vendors. Line Management To lead the team as one coherent unit and deliver as per agreementsManaging all the Offsite offices (Network utilization, Server space usage) Engineers (20) and the local team (3).Incident ManagementManaged incident resolution from initial occurrence to successful outcome .Negotiated with other managers to establish priorities. Influenced product and project delivery through the incident management process. Worked proactively in identification of top recurring incidents. Assisted with development of incident process documentation & incident reports. Communicated with all levels of management. Responsibilities Real Time & continuous follow-up with global support teams for Critical incident resolutionManage and coordinate activities during overall ticket life cycleEnsure that the Incident record is fully updated prior to Problem Management handover Responsible for sending all Incident notifications as per agreed processChair bridge calls for effective coordination, incident resolution, service restorationContinuously follow-up with support team for relevant notification updates per SLA, and drive resolutionFollow the global Service Restoration Management ProcessEnsure Incident Time line Report is created immediately after resolutionContribution to ongoing process & operational improvementsInteracts daily with subordinates and peer groups Provide input to and coordinate the development of the Network Incident Report (NIR) and the Root Cause Analysis (RCA), including initial recommendations to prevent the re-occurrence of a similar incident.Handle the entire project life cycle for new ODC setup till the successful implementation and steady-state is achieved.