Melissa Norris Email & Phone Number

Chandler, Az, Us

Chandler, Az, Us

Gilbert, Arizona, Us

Gilbert, Arizona, Us

Implement Payroll and Time for several clients. Work on several projects simultaneously to meet the Payroll and Time needs of our clients. I work directly with the client Owners or Management team to understand their needs and to put those needs into their program.• Completed iSolved Payroll and Time training certification classes. • SME in General Ledger and Onboarding setup.

Minnetonka, Minnesota, Us

Support one large global account on Concur. Oversee their online adoption, customer satisfaction, configuration setups, level 2 support tickets, and provide recommendations on the overall improvement on their online travel program. • Optimized the C-Suite travel booking processes to ensure our global agents had all the accurate profile data to support this elite group of travelers. • Identified profile setup related issues that caused users to be unable to access and book travel. I was able to resolve the issues, which improved user satisfaction and online adoption.

Minnetonka, Minnesota, Us

I oversaw 32 Concur travel configurations for 1 large global account. As second line of support, I execute support for complex issues for end user travelers and coordinate with vendor if 3rd level of support. I prepared a global site audit of all 32 configurations which includes reviewing and optimizing the client’s configuration settings to best fit policy, reduced spend, and increased online adoption. I was dedicated online resource for the global merger yielded over 200K profiles, increased financials from $50M to $150M, and oversaw the online project for dedicated client was accurate and to client’s policy.

Minnetonka, Minnesota, Us

I operated as a high level site maintenance support to 133 domestic and global accounts. I assisted with Concur technical support issues for customers. I refocused perspective on a difficult account and worked at an individual level to resolve long outstanding issues. I completed several account site audits providing the client with customized setup to optimize site to fit standards, to drive online adoption, and saved on expenditures.

Minnetonka, Minnesota, Us

I outperformed metrics for tickets worked, time spent per ticket, and had the smallest errors. I ranked in the top 5% for the team’s overall performance.

Minnetonka, Minnesota, Us

I received a prestigious award recognizing dedication and above standards job performance in 2012. I served as the dedicated resource for customer service department with troubleshooting client issues that resulted in a monetary payout. I handle troubleshooting for travelers that encountered errors while online booking tool via phone, Moxie email, and/or SM7 ticket tracking. I assisted travelers with changes to existing air, hotel, car, or Amtrak reservations. I synchronized profiles from the online booking tool and/or Portrait to the GDS (Apollo or Sabre) utilizing MDF error report.

Assist the Director of Operations working with various managed companies from procurement, HR support, to Accounts Payable and Accounts Receivable. Managing and ordering all necessary supplies for a new school operation coming in under proposed budget. Also, assisted with a successful state audit from the Arizona Department of Educations with federal grants.

St Louis, Missouri, Us

• Front office duties included: filing, appointments, stock supplies, and data entry• Back office duties included: assisting Physician, sutures, wound care, sterile tray set-up, injections, fungal cultures, and sterilization of instruments

I conducted safety training seminars on DOT, FMCSA, OSHA, and HAZMAT regulations to multiple clients. I updated and streamlined all clientele required safety and security policies by the governing agencies. I carefully audited logbooks for one client to ensure drivers were operating within regulations and correctly detailing books.

Appleton, Wi, Us

I investigated potential new hires on background checks, drug and alcohol testing, and fingerprints for security clearance. I confirmed that Drug and Alcohol testing adhered to FAA/DOT and company standards. I composed daily reports for the executive leadership team to review the airlines performance. I assisted and successfully passed an FAA audit of company’s Drug and Alcohol program.

Madison, Wisconsin, Us

Distinguished Honor Graduate

Associate Of Applied Science, Business Administration

Diploma, Medical Assistant