Hire, develop, and manage staff of 15+ from front desk, Kids Club, and housekeeping departments.Perform front desk, Kids Club, and housekeeping duties as needed. Meet and exceed monthly revenue plan for retail sales and membership dues. Assist GM with biweekly payroll and oversee daily banking. Ensure customer satisfaction by implementing customer service standards, maintaining well-kept equipment and facilities, responding to member feedback, resolving member concerns, and serving as a liaison with corporate Customer Care department and/or regional managers with membership and/or operational issues.

• Enhance awareness of products, create network of clients, and support and grow sales of company products in South Texas by maximizing my teaching experience, communication/social media skills, and training.• Create appealing display table of BSN products and samples and engage audience to participate in sampling of supplements. • Learn about ingredients, effects, and dosage of BSN products as well as competitor products. • Share accurate knowledge and answer questions about all BSN supplements and usage. • Maintain positive relationships with and create memorable experiences for store owners, managers, staff and other supporters.

• Promoted brand, mission, and values. • Generated awareness, interest, and sales of company products.• Implemented marketing campaigns including demonstrations, events, blitz marketing, and social media.• Built rapport with account representatives and customers.• Provided education and customer service. • Conducted surveys.• Recorded, reported, and analyzed data on feedback, sales, and inventory.• Packed, lifted, loaded, and transported sample product and promotional materials.

• Completed personal training certifications through SmartFit and ExpertRating.• Offered individualized training services to help members achieve fitness goals while upholding company mission and values. • Designed and facilitated Functional Fitness class, Flexibility and Core Strengthening.• Received TRX training certificate of completion.• Organized and led TRX demos. • Sought, built, and managed clientele while meeting or exceeding sales goals.• Referred new members through Family and Friends special offer. • Assisted with off-site marketing campaigns.

• Prepared classroom and materials, executed lesson plans, and managed students 18 months-3 years old. • Created a safe, nurturing environment and supported student development (separation anxiety, potty training, eating and sleeping habits, social interaction).• Communicated with parents and staff regularly about student progress. • Completed 15 ECE hours of staff development training. • Received CPR and First Aid certification (January 2012).

• Manage team of tutor/mentors (hiring, scheduling, training, supervising, and motivating). • Research demographics related to San Antonio schools and surrounding communities. • Coordinate public relations events and marketing strategies; design and execute recruitment campaigns; and establish rapport with students, parents, teachers, administrators, and community.• Facilitate tutoring sessions at various middle and high school campuses in San Antonio ISD, Edgewood ISD, and Judson ISD and create educational experiences that inspire students to achieve excellence. • Update multiple databases regarding student attendance and progress and analyze data to improve quality and effectiveness of sessions.

• Certified by the College Reading and Learning Association (CRLA) as a Master Tutor (level 3).• Diagnosed areas for improvement in student writing, including issues with the writing process, focus, organization, logic, development, grammar, usage, mechanics, style, format and citation; conducted collaborative, constructive consultations; developed strategies for various learners and writing purposes; and taught students to independently identify issues and improve writing.• Designed and delivered class presentations on orientation, correcting run-ons and comma splices, MLA and APA style and format, types of evidence, prepositions, and plagiarism. Delivered staff presentations on online submissions and multiple intelligences.• Assisted with in-class instruction for English as a Second Language, Developmental English, and International Language Institute classes. • Created quick-reference handout on MLA format and edited quick-reference handout on developing body paragraphs; contributed writing-related articles for Writing Center publication, The Writers’ Forum; and participated in the selections committee for Reflections, TAMIU’s literary journal.

• Improved readership and contribution by modifying overall newspaper layout and writing skills for several columns; edited stories from staff and freelance writers for factual accuracy, conciseness, and grammatical correctness; and maintained online publication.• Contributed opinions/editorials and articles on campus events, student/staff interviews, the arts, entertainment, etc. published both in print and online versions.• Met with staff writers and photographers on a regular basis to delegate assignments, brainstorm topics, discuss overall strengths and weaknesses, and provide suggestions for improved writing.• Established a network with various campus departments and student organizations.

My duties included answering a multi-line phone system, taking messages, filing, running errands, and other general office duties.