Mohmmed Salman Email & Phone Number

Hyderabad

Experienced manager proficient in overseeing marketing, sales, and customer service operations. Adept at utilizing data mining techniques to shape sales strategies, crafting comprehensive marketing plans, monitoring product performance, optimizing customer service processes, and engaging in analytical pursuits. Proven ability to execute tasks assigned by senior management while driving business growth and enhancing customer satisfaction.Responsibilities:Customer Service ManagementMarket Research and AnalysisCross-functional CollaborationProcess OptimizationLeadership and Team Management

Andhra Pradesh, India

Qatar

Product Delivery

Doha, Qatar

Deploy and deliver ISP rollouts.Manage client engagement services and solution implementations.Foster customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.Direct the coordination of all implementation tasks involving Cabling, Installation Splicing and Migration as well as provide consultation to clients on system implementation.Manage the daily deployments and maintenance of Installed ISP sites of project.Deliver projects with expertise at the customer site with emphasis on regaining customer confidence.Telecom: Access Solutions, Last Mile connection In-building and Overhead Cabling solutions, ISP.Management: Team planning, Training, Motivation, Presentations.

Responsibilities include heading the development of IT Culture throughout the hospital with Technology Transition to MIS and then to ERP.Facilitate the creation and utilization of Hospitals’ Institutional knowledge, between 2005 and 2011 company recorded growth in net income profit. Contributed to an overall framework that guides Knowledge management and Knowledge sharing. Promoted Knowledge sharing among insurance companies dealing with the Hospitals across the region.Established SLAs with vendors and put in place Patient Satisfaction Indicators to measured effectiveness of services delivered. Established clear benchmarks for managing and supervising staff with Department Heads. Managed the innovation of services products and package deals for the hospital and created tailored packages for different Market segments.Created and Deployed Domains under Windows 2008 through a Dynamic Server and Virtual Server.Worked closely with business partners to assess work flow, which successfully contributed to strategic Information and Knowledge management plan of the organization.Introduced and applied modern methods for communication and Knowledge sharing for Managements day to day operations between Information systems, Doctors and Patients. This significantly improved Clinical Management. Set communication channels and monitored at different levels of the organization. Recognized for excellence in communications and clear understanding organizational agenda. Sensitive to organizational opportunities and obstacles ensure confidentiality and diplomacy.Recruited staff managed high retention and delegation of projects team based on their strengths. Handled internal and external disputes ensuring timely resolution and smooth operations.Mentored more than 350 Staff members and developed Hospital MIS and new ERP. Managed and administered the hospitals’ current MIS for more than seven years which ensured progressive IT standards were met.

Jubail

Joined as Network Specialist in IT team Duties involved in Executed plans for Installation and Maintenance of Primary Domain Controller on Microsoft Windows 2000 Server. Manage Helpdesk, Support onsite and offsite engineers in collection of data from location.Manage assets procurements, negotiations with vendors for computer and peripherals. Manage Backup and Restore operations for all office documents.

I&A INTERNATIONAL (PVT.) Ltd. 100% Software E.O.U. STPI, Hyderabad, India. August 2000 to March 2003The work demands excellent comprehension skills and involves communicating with people from different walks of life so as to present the essence of proceedings to the attorneys of Bickel & Brewer, Inc., Dallas, Texas, USA of which I&A is a subsidiary, apart from Administration, I was also involved in down-loading and up-loading the work from client servers by using SSL connections to various clients, communicating on behalf of the management, handling various official correspondence, responsible to the management for the Technical health of the organization on a monthly basis, etc.The work demands a fair knowledge of Windows Environments and networking essentials. The sheer enthusiasm to learn many applications makes the job description of the Network Engineer.As a Network Engineer, I was responsible for the state-of-the-art functioning of the Software and Hardware equipments.

Hyderabad

Design the physical layout of LAN using Smart draw.Install Windows 2000/ADV/SERVER/XP. Configure clients to connect to the Windows 2000 Server.Trouble shoots of Windows Environments.Install Proxy Servers and configuring clients for Web browsing.Installation of all kinds of software and printers interfaces in Windows environments.Able and identify and learn new technical skills spontaneously.Raising Annual Maintenance, Testing and repairing the PCs and organizing the customer feed back reports on servicing to improve the user satisfaction.Installation of Windows base software such as MS-SQL server, MS Office, Oracle, Visual Studio, and Norton Anti-virus Client/Sever Corporate Version 7.5.Assembling computers and Trouble shoot in a very wide range of Hardware Equipment.Speed up communications and Improves service efficiently.

Doctorate, Management Studies

Studied Subjects and Financial Management / Marketing Management / Human Resource Management/Information Systems / Banking / Retail.

Bcom, Commerce

QUALIFICATIONS: Doctorate in Business Management at Indian Institute of Business Management & Studies completion March 2014. Completed.